Sell new and reactivation service as well as upgrade products within assigned territory to homes and small business locations.o Identify and prioritize prospects using creative lead generating techniques both inside SalesForce and outo Build trust and rapport with customer through consistent use of established ADT processeso Create and deliver custom presentations to prospects, identify features and advantages of our products and services over those of our competition and propose customized solutions to potential customers

Responsible for overseeing between 350 and 400 active Medium and Enterprise Global customer accounts across 3 differing Post Implementation support offerings for SuccessFactorso Create, maintain and oversee multiple SOPs (Standard Operating Procedures) for daily operations and business proposals which support internal infrastructure based on current status and projected growtho Coordinate and supervise internal and external operations on a daily basis o Manage, negotiate, support and increase customer renewals for a $4 million business segment, personally closing over $750,000 in sales in 2015 o Lead, train and mentor a team of over 20 support consultants and contractors in the US, EMEA and APACo Field and route over 150 customer requests via ticketing system on a monthly basis via salesforce.como Manage SLA (Service Level Agreement) and overall customer satisfaction regularly, create lasting customer relationships and prepare monthly executive reporting for over 350 active customerso Develop cutting edge programs to support overall SuccessFactors Suite product adoption and improve post go-live support offerings to suit a variety of customer’s needs

Responsible for managing large scale SuccessFactors' projects and coordinating timing, delivery and overall project success to the customer for all modules within a Professional Services Organization• Oversee a team of consultants and manage their projects and professional development in a Matrix Organization• Responsible for managing/overseeing scope and budget on SuccessFactors SMB Projects• Monitor and manage project/consultant staffing• Build the consultant team by screening/interviewing/onboarding new team members• Manage and foster close customer relationships, while ensuring customer and project expectations are met and delivered• Manage customer relationship throughout the implementation process• Develop and maintain relationships with new and seasoned consultants• Serve as mentor for new consultants and assist in onboarding them into the Aasonn culture

Key management team lead instrumental in growing customer End-User and Administrator training in a fast-paced environment for SuccessFactors suite of products. Enabled global growth through professional development of client consulting teams and management of the training operation.• Managed all internal consultant & external client training on cloud-based business execution software for SuccessFactors product suite.• Managed design and development of client blended learning delivery• Responsible for scoping and selling training to customers based on specific needs as identified.• Increased consistency and quality of training materials through standardization of design and delivery.• Recruited, managed and developed teams of instructional designers, technical writers, and trainers.• Forecast department workload and managed resource allocation, budget, timelines and quality.

Aided in the implementation and support of conversions/de-conversions/start-ups for new and existing clients by working independently and acting as the primary functional point of contact with the customero Performed various activities from coordinating/executing data mapping/verification, user client acceptance testing, conversion mock testing, issue/problem resolution, implementation, notification, and post implementation supporto Acted as a consultant for options selection/managemento Established rapport and confidence with the client/partner organizations, vendors and internal TSYS departmentso Coordinated complex and/or multiple faceted programs and projects o Analyzed and defined data (i.e. data mapping, product features, statements, cards, interfaces) o Supported and participated in the execution of Client Advisor job duties and responsibilitieso Key leader in organizational meetings, reporting, and presentation support

Sell new and reactivation service as well as upgrade products within assigned territory to homes and small business locations.o Identify and prioritize prospects using creative lead generating techniques both inside SalesForce and outo Build trust and rapport with customer through consistent use of established ADT processeso Create and deliver custom presentations to prospects, identify features and advantages of our products and services over those of our competition and propose customized solutions to potential customers