- Spearhead project coordination and special initiatives to ensure compliance with state environmental regulations, driving operational efficiency and sustainability. - Publish **annual report summaries** and contribute to the development of **five-year strategic plans**, aligning the program’s objectives with long-term goals. - Represent TCEQ in **international discussions with foreign government officials**, promoting collaboration on environmental challenges and regulatory strategies. - Provide expert technical guidance to stakeholders on regulatory policies, fostering better understanding and compliance across sectors. - Analyze complex data sets using tools like **Excel** and **Web Intelligence (WEBI)**, creating actionable insights that inform program decisions. - Develop and lead **training programs**, onboarding new hires and hosting monthly educational sessions for internal teams and external partners. - Mentor and manage team members, including interns, ensuring effective delegation, skill development, and project tracking through advanced project management tools. - Deliver exceptional customer service, addressing inquiries and resolving complex regulatory issues using technology solutions like **Avaya**.

Property management, short-term rentals

Outreach & Education Specialist IV• Act as a liaison between Central office and Regional and local Health departments • Provide consultative and technical assistance to customers, including application support, problem analysis and resolution, application testing, documentation, and training.• Collects and analyzes business needs of a program or project.• Prepares reports, training guides, and other documentation.• Promotes accomplishment of project and program goals through cooperative interaction andteamwork.

Established and organized well-received lesson plans, ensuring student success.

Designated to oversee staff development for the “Technology in Math” initiative, using approaches that were scaled to other programs in the district.

Acted as the contact with instructional coaches and teachers to address student requirements and support lessons, boosting average lesson scores.

Built out/oversaw outstanding wellness recreation programs that became a gold standard.Provided structured programs and events that encouraged engagement and socialization, overcoming challenges through ingenuity, dedication, and attention to detail.

Developed partnerships with community stakeholders. Planned community events. Encouraged/coached clients to maintain housing

At Ashley Furniture, I provided exceptional customer service and ensured customer satisfaction, contributing significantly to business growth. I managed a small team of 4 customer service representatives, overseeing their performance and fostering a collaborative work environment. My responsibilities included processing sales orders, handling payments, managing store administration tasks, and providing clerical support for accounting functions. I excelled in addressing customer inquiries and resolving issues across various communication channels, coordinating deliveries, and assisting with credit applications. Additionally, I played a key role in inventory management and loss prevention, and effectively coordinated scheduling for repairs. My ability to work flexible hours and thrive in a team environment was essential in maintaining reliable service and fostering strong customer relationships.

Maintained top-tier customer service, all while providing instruction and supervision. Created a competitive analysis and enabled various improvements that boosted productivity.