. Coordinated the migration and maintenance of 75+ international business programs and applications to support Fleet Management, Reporting, Inventory Control and Rental Processing . Diagnosed, troubleshooted, and resolved application issues through phone, email, and chat features . Collaborated cross functionally to identify, document, and escalate bugs and application errors . Maintained detailed records of support requests, incidents, and resolutions as research to create end-user friendly documents to ultimately reduce support requests

. Managed daily operations of branch including working intricately with Bodyshop's, insurance companies, fleet logistics, vehicle repair, and accounting teams . Developed loyal and highly satisfied customer base through sales and service strategies. . Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products . Supervised team of 8 employees, including hiring, training, and performance management . Handled customer inquiries, complaints, and escalations to ensure prompt resolution and satisfaction

• Marketed and built relationships using effective communication skills, to develop new business and maintain current relationships in order to meet both customer service and growth goals• Continuously exceeded sales goals by implementing proper techniques . Promoted to the “Best of the Best program” after 6 months with the company• Organized, prioritized, and executed the individual car rental process to provide a personalized experience for each guest from initial interaction to the rental return, follow up, and closure• Worked 55+ hour workweeks to aide in the management of regular enterprise operations and to help train new employees

• Conducted market research and analyzed current trends in music and pop culture; composed content for various social media platforms such as Vertigo Music, Instagram and Facebook• Energetically participated in weekly team meetings and contributed to brainstorming pro-actively• Utilized content management organization applications (Trello, Excel, Word, Google+, Slack) • Crafted playlist pitches and campaigns weekly to feature on our app, Vertigo Music

· Met or exceeded sales goals on a regular basis.· Upsold additional products and services to increase sales numbers.· Arranged merchandise to present visually appealing displays that drive sales.· Cultivated productive and positive relationships with customers built on loyalty and service.· Recommended appropriate products to meet customers' individual needs.· Followed through with client requests in a timely manner.