Marissa Henderson Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

• Senior People Manager driving development and scale of Southeast, Gulf States and LATAM customer success at Okta• Leading and growing a team of Sr. Customer Success Managers with a strong focus on driving adoption, retention and long-term value realization across customer base across $MM book of business• Responsible for expansion and footprint of Okta customer success in Latin America –creating and defining global playbook for Okta CS • Own team metrics and drive the plan to attain and exceed them; regularly report on team/individual KPIs• Serve as an escalation point as part of the customer engagement and help to resolve such escalations• Partner with Customer Success Leadership to evolve the CS function by identifying and recommending opportunities for continuous improvement within the CS organization, particularly as it relates to growth & retention strategies, process, and productivity• Partner closely with Sales, Professional Services and Solutions team counterparts to ensure smooth transition throughout customer journey, from pre-sale, implementation, onboarding, renewals, etc.• Navigate complex Enterprise organizations to accelerate product adoption, influence executive-level buy-in and evangelize opportunities for growth• Deep understanding of the customer journey and how to define and measure success in a B2B SaaS environment

San Francisco, California, Us

• Top Performer: Q1 2019. Q2 2018• Senior CSM responsible for client management and engagement for our largest enterprise clients, overseeing $MM in ARR. Recognized on multiple occasions for contributions, as well as, played integral role in securing $MM in upsell activity. Specific responsibilities include:• Develop a deep understand of customers business, challenges, goals and initiatives• Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value• Partner with internal stakeholders to align account activities with the customers business case and strategy• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal• Work with the sales team to properly sell and position Success Services• Mentor new CSM’s during onboarding process

San Francisco, California, Us

• Develop a deep understand of customers business, challenges, goals and initiatives• Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value• Partner with internal stakeholders to align account activities with the customers business case and strategy• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal• Work with the sales team to properly sell and position Success Services• Mentor new CSM’s during onboarding process

Alpharetta, Ga, Us

• Responsible for end-to-end Contracting Software design revamp and product launch • Conducted research and integrated results into product roadmap and long-term strategy• Understood and clearly documented workflows to guide product designs leading to scalable and robust launch• Led all training of contracting software pre-post deployment• Interfaced directly with key C level stakeholders for product development, issue resolution and launch • Deep involvement across sales cycle for all customer accounts to ensure success of product, $MM revenue • Thoroughly tested applications ensuring they met specifications and provided a successful product release• Worked with external business stakeholders to track deliverables and drive product execution• Presented multiple companywide product demos of product

Palo Alto, Ca, Us

• Built team from 2 to 14 employees over the course of 2 years• Drove sales growth through implementation of deal structure and executive of sales cycle• Ensure compliance to all company and business polices globally• Administer all open sales orders and drive through completionMonitor and evaluate all order issues and resolve discrepancies in production metrics through booking/billing data• Communicate with top enterprise customers and partners to ensure production and fulfillment of licensing• Mentor all new hires during onboarding process

Palo Alto, Ca, Us

• Generate sales forecasting reports and manage sales pipelines • Perform in-depth analysis of sales data from CRM and billing systems to identify trens and drive sales strategy• Manage all aspects of AirWatch SFDC CRM tool

Raleigh, Nc, Us

• Summer Intern Project focused on growth and scale of Linux Partner Implementation Specialists and development of engagement model

Indianapolis, In, Us

- Researched and strategized marketing data for district area Simon Malls- Composed marketing plans and data analysis - Co-organized Simon Property nationwide event, "Back at It' through success in data analysis and research.- Promoted event through social media avenues and press releases- Liaison between Marketing department and large market retailers in preparation for "Back at It"

- Initiated a weekly column titled "Around the World and Back" which began in late December and ran through mid-May - The column explored and documented my personal experiences while traveling to 13 different countries around the world (Carribean, South America, Africa and Asia) while on a boat for four months.- Availible both in print and online in the Greater Boston Region

Fort Collins, Colorado, Us

- Status achieved through academic scholarship- Responsibilities included helping to carry out student and ship-wide activities and events.- Worked closely with diverse members of the shipboard community and was able to enhance my communication skills as well as have the pleasure to network with hundreds of people from around the world.

Communication Studies, Speech Communication And Rhetoric

Global Studies, International Affairs

Broadcast Journalism & Marketing

High School Diploma