Marissa Iles Pmp®, Csm®, Ms Email & Phone Number

Lisle, Illinois, United States

As the Project Team Lead in this role, I oversee planning for events, ensuring cost efficiency and budget adherence. Coordinate budget allocations to maximize resource utilization across all events. Implemented swift and effective backup plans for RPMs during unexpected absences, maintaining consistent client service and operational efficiency.𝙎𝙤𝙢𝙚 𝙤𝙛 𝙩𝙝𝙚 𝙆𝙚𝙮 𝘼𝙘𝙝𝙞𝙚𝙫𝙚𝙢𝙚𝙣𝙩𝙨 𝙄𝙣𝙘𝙡𝙪𝙙𝙚: ● Improved budget tracking accuracy while reducing financial discrepancies.● Managed budgets for an average of six trade shows annually, ranging from $70,000 to over $200,000 each.● Led a team of 10 Registration Project Managers (RPMs), ensuring seamless coordination.● Provided onsite training and served as a knowledge resource for new RPMs, facilitating their integration and enhancing team performance.● Stayed current with new technologies and processes, effectively communicating their benefits to clients and RPMs to improve service delivery.● Cultivated positive relationships with internal departments, facilitating collaborative efforts that streamlined project management and enhanced client satisfaction.

Lisle, Illinois, United States

In this role, I managed end-to-end development and deployment of client-specific websites and registration systems, while aligning with project goals and timelines. Coordinated with large global cross-functional teams to deliver high-quality solutions, ensuring precision and adherence to deadlines.𝙎𝙤𝙢𝙚 𝙤𝙛 𝙩𝙝𝙚 𝙆𝙚𝙮 𝘼𝙘𝙝𝙞𝙚𝙫𝙚𝙢𝙚𝙣𝙩𝙨 𝙄𝙣𝙘𝙡𝙪𝙙𝙚:● Reduced registration errors by 25% through continuous process optimization.● Received multiple recognitions and commendations for exceptional service delivery.● Aligned strategies to client goals, achieving a 15% increase in early registration metrics.● Executed seamless event registration processes, improving registration accuracy by 95%.● Achieved a 90% client satisfaction rate and high retention through superior service delivery.● Implemented process improvements based on feedback, boosting operational efficiency by 12%.● Enhanced attendee satisfaction by 30% through effective pre-show, onsite, and post-show management.● Led end-to-end delivery schedules, reducing project completion time by 20% and increasing on-time deliverables by 25%.● Defined project objectives collaboratively with clients and team members, resulting in 98% adherence to project timelines

In this role, I facilitate seamless communication between clients and vendors, ensuring all event requirements were clearly understood and met, leading to successful event execution. I strengthen client relationships by providing innovative ideas, constructive feedback, and timely reminders, resulting in heightened client confidence and satisfaction.𝙎𝙤𝙢𝙚 𝙤𝙛 𝙩𝙝𝙚 𝙆𝙚𝙮 𝘼𝙘𝙝𝙞𝙚𝙫𝙚𝙢𝙚𝙣𝙩𝙨 𝙄𝙣𝙘𝙡𝙪𝙙𝙚:● Expertly coordinated timelines and logistics for events, ensuring all elements were organized and executed efficiently, meeting and exceeding client expectations.● Utilized technology, including Microsoft Office, Adobe, Zoom, and PayPal, to effectively communicate and manage instructions with the event team, vendors, and clients, enhancing overall coordination and event success.

Elmhurst, Il

In this extensive role, I enhanced attendee engagement and satisfaction through successful high-profile event execution. Streamlined vendor relationships and feedback processes, leading to improved service quality and vendor satisfaction. Optimized financial reports and inventory systems, achieving efficient cost control and resource management.𝙎𝙤𝙢𝙚 𝙤𝙛 𝙩𝙝𝙚 𝙆𝙚𝙮 𝘼𝙘𝙝𝙞𝙚𝙫𝙚𝙢𝙚𝙣𝙩𝙨 𝙄𝙣𝙘𝙡𝙪𝙙𝙚:● Reduced event service complaints by 10% and boosted vendor satisfaction by 25% through strategic vendor management.● Increased attendee satisfaction ratings by 20% and repeat event participation by 15% through effective event planning.● Achieved 15% average cost reduction per speaker, lowering overall event expenses by 10% while maintaining quality and engagement.● Ensured 95% budget adherence and cut excess inventory costs by 20% through budget and supply management.

Glen Ellyn, Il

• Enforced compliance of college conference and event policies • Oversaw and assisted in various areas of the event process such as setups, dismantles, office duties, on time delivery, etc. as required

Lincolnshire, Il

As the Project Manager, I oversaw website and database development, client relationship management, and training services comprehensively for optimal outcomes. Facilitated client meetings to gather requirements and implement best practice solutions, driving efficiency and minimizing scope creep.𝙎𝙤𝙢𝙚 𝙤𝙛 𝙩𝙝𝙚 𝙆𝙚𝙮 𝘼𝙘𝙝𝙞𝙚𝙫𝙚𝙢𝙚𝙣𝙩𝙨 𝙄𝙣𝙘𝙡𝙪𝙙𝙚:● Orchestrated end-to-end website and database development, fostering 90% satisfaction rate among clients through attentive service delivery.● Spearheaded client meetings to streamline project requirements, resulting in a 15% boost in project efficiency.● Implemented best practices to curtail project scope creep, achieving a notable 20% reduction in deviations.● Elevated service quality by 10% through meticulous oversight and continuous improvement initiatives.● Utilized quality control metrics to enhance delivery performance and bolster overall project outcomes.● Vigilantly monitored service deliverables, ensuring 98% adherence to project timelines.

Downers Grove, Illinois, United States

In this role, I implemented innovative solutions, surpassing client expectations and enhancing overall service delivery. Enhanced milestone achievement metrics, ensuring efficient project execution and client satisfaction. Analyzed client needs, resulting in tailored solutions and increased retention rates.𝙎𝙤𝙢𝙚 𝙤𝙛 𝙩𝙝𝙚 𝙆𝙚𝙮 𝘼𝙘𝙝𝙞𝙚𝙫𝙚𝙢𝙚𝙣𝙩𝙨 𝙄𝙣𝙘𝙡𝙪𝙙𝙚:● Fostered client relationships, boosting satisfaction scores by 15% and securing a 10% increase in repeat business.● Spearheaded precise show delivery schedules, achieving a 95% adherence rate and reducing last-minute logistical challenges by 20%.● Exceeded service expectations, driving a 25% improvement in customer feedback ratings and mitigating service-related escalations by 30%.

Schaumburg, Il

During my tenure, I spearheaded initiatives to enhance employee and student retention through process improvements and relationship building. Orchestrated the management, training, and evaluation of financial aid staff members in a dynamic call center environment.𝙎𝙤𝙢𝙚 𝙤𝙛 𝙩𝙝𝙚 𝙆𝙚𝙮 𝘼𝙘𝙝𝙞𝙚𝙫𝙚𝙢𝙚𝙣𝙩𝙨 𝙄𝙣𝙘𝙡𝙪𝙙𝙚:● Spearheaded process improvements and fostered relationships, driving a 15% rise in student retention and enhancing employee satisfaction by 20%.● Steered training and supervision for a team of 12-18 financial aid staff, leading to a 10% increase in call resolution rates.● Streamlined financial aid services for online division, boosting efficiency by 15% and garnering 90% Net Promoter Score.● Implemented initiatives resulting in 15% increase in student retention and 20% improvement in employee satisfaction.● Elevated call center performance through training and evaluation, achieving a 10% increase in average call resolution rates.

Wood Dale, Il

• Promoted to Team Lead from Student Finance Planner within a year • Counseled prospective and current students/parents on eligibility and various financial aid programs available • Supervised a staff of 10-12 Student Finance Planners in a call center environment • Oversaw the delivery of financial aid services for the online division utilizing AS400, ImageNow, ProSam, SharePoint, Tableau, Basecamp, Net Promoter Scores, etc.

Charleston, Il

• Delivered programs and lectures on financial health• Promoted the Eastern Illinois University Financial Health Program• Administered approved budget for programs and events such as career fairs and sorority/fraternity events• Coordinated and assembled materials for the program• Created, collected and analyzed surveys• Met with individuals for one on one financial education sessions• Knowledge of debt management, credit cards, identity theft, and debt to asset ratios

Charleston, Il

• Assisted in delivering programs and lectures on financial health• Assisted with managing on-site set up and clean-up for events such as career fairs and sorority/fraternity events• Developed publicity and promotional efforts for services and programs using TV interviews, press releases, radio public service announcements, flyers and bulletin boards

Wedding Planning Course Certificate

Event Management & Design, Certificate

Master Of Science, Family And Consumer Sciences

Activities and Societies: Delta Sigma Theta Sorority, Inc.

Bachelor Of Science, Family And Consumer Sciences, Minor: Business Administration

Activities and Societies: Delta Sigma Theta Sorority, Inc.