Marissa Kirkendall Email and Phone Number

-Collaborated with Child Life staff to promote effective coping techniques for patients through use of education, teaching, medical play, and advocacy-Strived to minimize negative developmental impact of hospitalization and provide a sense of normalcy to patients and families-Organized and managed daily volunteers with schedules and tasks-Participated in weekly seminars, journal clubs, and meetings to increase understanding of child life goals and competencies-Actively engaged in room visits, medical distractions, and medical education for patients and families

-Plan and implement weekly themes that correspond with the goals and mission of the Sibling Program-Supervise all program participants and actively engage with siblings to promote a positive and safe environment within the hospital-Collaborate with outside programming resources to provide diverse activities for program participants

-Arranged and coordinated afterschool activities for students in the aftercare program-Partnered with aftercare employees to effectively provide quality care for students -Fulfilled duties to complete paperwork for the program and all other assigned tasks-Actively monitored and worked with students on school assignments and responsibilities

-Oversaw and designed activities for children to engage in while visiting the pediatric playroom-Supervised and maintained the pediatric playroom while children came down to visit-Collaborated with the Child Life staff during room visits and medical distractions-Assisted Child Life and nursing staff with office duties, including paperwork, schedules, and patient status reports

-Prepared, served, and bussed meals during business conferences and weddings-Followed all safety and sanitary regulations in accordance with state and federal law-Performed all other assigned duties while maintaining optimal customer service

-Oversaw and participated in activities with pediatric patients and siblings in the playroom-Supervised and maintained a sanitary pediatric playroom for patients and families to visit-Collaborated with the Child Life staff during room visits -Provided parents with breaks to help encourage self-care-Assembled and delivered care packages to patients and their families-Assisted Child Life and nursing staff with cleaning protocols to maintain infection control

-Updated and modified patients charts according to their current medical status -Organized and prepared patients charts for their upcoming visits by adding new medical information sheets and contacting patients to confirm their visits-Executed all other duties while working diligently with all office members

-Effectively managed 5 crew members by assessing and developing different skill sets to improve customer service-Trained new and existing employees for opening, middle, and closing shifts-Tabulated and charted accounts receivable-Explored customer needs and provided recommendations while promoting new and existing products