Marissa Kuula, Ms-Cxm Email & Phone Number

Sterling Heights, Mi, Us

Royal Oak, Michigan, United States

Perform a variety of complex clerical, secretarial, department specific work, and data entry tasksStrategically manages Executives’ time and daily schedule, exercising judgment to screen requests and make proactive suggestionsSchedules a high volume of appointments and meetings and coordinates the calendars of others in the organization with that of the Executive DirectorsBuild a strong working relationship with internal and external stakeholders to execute on-site and off site eventsAnalyze potential conflicts before they arise and resolve problemsIdentifies, files, and handles confidential information for Executives and teamsOwnership of Executive Directors’ efficiency and advocate for leadership excellence Endorse a positive stigma to the Leadership Team Publish team communications, review expense reports, and log mileage Organize activities to build team engagement and affinityRefine team norms and embrace bringing them to fruition Participated in a Tech Stack team for Collaboration ToolsMichigan Economic Development Corporation (MEDC) Collaboration; Coordinate and schedule in-person and virtual XD workshops: (Ideation sessions, customer interviews, journey mapping, whiteboarding sessions, Mural persona workshop,) Participated in Long Cycle Design Process to improve internal and external customer experienceCulture Team representative for Brand, Communications, & XD team

Clinton Township, Michigan, United States

-Resolve customer concerns with empathy, while delivering exemplary customer service for over 13 years!-Manage multiple accounts via QuickBooks and Party Center Software -Effectively communicate policies and event experiences -Schedule personal, school & corporate events-Design informational displays -Collaborate with other departments to iterate policies to improve customer experience and build retention -Train and supervise new employees

Shelby, Michigan, United States

-Develop new circuit workouts, while conforming to constraints (Slope, ROQ Score, Task Count, Tiers, etc.)-Orchestrate company-wide apparel orders, and create various items for clients using company brand-Discover clients' unique motivations through careful observation to calculate and assess goals-Supervise classes, observe workout form for safety-Collaborate with web developers to redesign the Syphus Training website -Design upcoming features (Motherboard + and Syphus 2 Go)

Rochester Hills, Michigan, United States

-Staff apparel coordinator and designer -Interview Committee & Grading Policy Committee-Unify stakeholders and students to advance building & departmental goals-Collaborate with a team to research new technology to engage and support students & families-Manage projects with precision and ensure that all involved have the tools & support necessary for success-Exudes adaptability and quickly adjusts to changing demands, learning new processes and procedures, training others, and plays an integral role in driving results

Master Of Science - Ms, Customer Experience Management

Professional Certificate, Ux Design

Education record