- Drive customer value and ROI through product adoption and implementation of LinkedIn’s core Talent Solution.- Handle project management, change management, product provisioning, and technical troubleshooting throughout the implementation period.- Co-lead customer on-boarding for education, strategy, jobs management, technical integrations and more with the Customer Success Manager and Sales Rep.- Create & maintain strong relationships with cross-functional partners to understand both external and internal business needs and goals- Tracking and sharing initial metrics to demonstrate ROI and identify areas of opportunity.- Ensuring the long-term success of primary LinkedIn account teams after the implementation period -Lead the migration of LinkedIn’s largest product upgrade in NAMER by driving accountability, leveraging scale, and enhancing the overall customer change management experience.

− Identify and prioritize opportunities to promote 4C’s strategy and solidify adoption of the 4C SaaS platform with existing customers− Partner with Sales, Product, and Engineering teams by representing client interests and business priorities to help inform 4C’s ongoing product roadmap to ensure long-term client alignment.− Build strong, strategic relationships with executive-level contacts at the brand and agency− Assist Client Success Director with QBR prep by pulling reports on usage data/spend, client KPI actuals, presenting tactical portions in the meeting, and schedule follow-up trainings.− Track usage weekly, analyze trends, & create adoption plans to increase client usage of 4C value props− Conduct product demonstrations to client/agency to increase product adoption & usage

- Managed the company’s biggest book of business- Nestle.- First employee to be promoted to Senior Client Solutions Manager; highly regarded amongst peers and management for continuously going above and beyond.- Responsible for updating team Sharepoint, including creating & updating CSM process documents + internal/external facing product one sheeter's

− By a group of peers, managers, and cross-functional leaders, named Most Valuable Professional, nationwide in 2017. As a result, was given team lead responsibilities, spearheading projects, as well as, directing new hire trainings.− Proposed, communicated, and executed Catalina’s first ever Performance Guarantee program. This campaign drove an incremental ROAS of $4.66 for every dollar invested. Based upon the success of this campaign, this pilot has given way for Performance Guarantees to amount to 10% of Catalina’s total digital business.− Managed 100+ CPG campaigns, including PepsiCo, Dole, Halo Top, & Monster, ensuring the successful delivery of over $25M in revenue while also securing deal renewals for 2018. − Led the estimation, setup, interface, and measurement protocols for each of the 3 new Catalina product innovations. As a result, the company has executed 15+ campaigns, all utilizing these processes put in place− Streamlined 5+ processes including billing, SharePoint, analytics, and SalesForce needs. • Cut billing timeline down by 50% by refining process, developing tools, and led trainings for Ops/finance which reduced billing errors by 90%• Developed a user friendly Ad Ops webpage for team members to utilize on a daily basis/new hire trainings thus increasing CSM productivity by 20%• Organizing/Implementing improvements within SalesForce dashboard to enhance process flow which saves 2+ hours in daily repeat work

Vital member of the digital marketplace team, providing technical and operational support toOMD's key clients, by demonstrating a strong ability to multi-task, problem solve and actproactivelyOverview• Developed and maintained over 15 campaigns a month across display, mobile, and video• Trafficked through ad platforms such as Double Click and Sizmek• Executed strategies and media plans put in place to create strong ROI• Troubleshooted execution issues with all departments internally and externally• Identified process inefficiencies and ways to improve operations work flow• Interfaced with sales reps, account managers and advertisers directly to provide on-goingcampaign management support and general troubleshooting.• Collaborated with the marketing sciences team on all campaign reporting and analytics• Managed all campaign budgets to prevent any over or under delivery

Managed new and existing accounts, which require strong communication skills, attention to detail, project management, and organizational skills. Overview• Co-lead project management teams with sales staff • Instilled collaboration among all levels of the organization • Continually reviewed orders with clients to assure customer satisfaction • Produced weekly product line sheets to present to clients • Meet deadlines• Worked with international customers • Met with VP on an on-going basis to report concerns, collaborate new guidelines, 
and/or share successes.• Generated a Guide Book describing key order-management processes in an effort to promote cross coverage Streamline processes leading to improved efficiency and client satisfaction• Assisted multiple departments when volumes flexed

Led specific-targeted efforts to improve patient satisfaction Overview:• Continually working with 5,000 medical staff members in creating, reviewing, and maintaining their personal internet marketing profile. • Managing administrative staff • Developing a new process for the medical staff to use in communicating needed changes to their profile.• Developing an education program (with training tools) for administrative staff• Creating policies describing role responsibilities and information management expectations • Initiating a department weekly blog regarding about wellness & fitness

Worked closely with the handbag and accessory team for the Jones Group brand. Heavily involved with team strategy meetings within all parts of the department. Leading to collaboration with management on short and long-term “fixes”. Overview:• Scrutinized important daily WIP reports and address concerns • Attending and participating in weekly team strategy meetings• Initiating and completing short and long term fixes• Working with international customers• Collaborating with colleagues and vendors to successfully complete orders

• Entering orders into StelPlan system (a system unique to the steel industry)• Compiling data and graphically presenting data to senior leaders• Performing secretarial and administrative duties with minimal supervision• Perform secretarial and administrative duties with minimal supervision• Preparing sign-out bills for drivers• Frequently communicate with sales office to verify correct order information• Demonstrating ability to independently evaluate issues/problems and arrive at and implement sound solutions

o Organized and arranged various storeso Handled customer serviceo Ticket, arrange and display merchandise to promote saleso Exchange merchandise for customers and accept returnso Receives and processes all payments according to standard procedureso Learned about the various positions within the franchise

o Accountingo Processed employee paychecks and invoices,o Scanned Information, handled employee time reports,o Data entry into Microsoft Excel,o Review employee expense reportso Researched background check information

o Archives File Managemento File inventoryo Researched, gathered and logged historic information relating to prior employees into Microsoft Excel