Marissa Monaco Email & Phone Number

New York, Ny, Us

Okta is the leading independent identity provider. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With more than 7,000 pre-built integrations to applications and infrastructure providers, Okta provides simple and secure access to people and organizations everywhere, giving them the confidence to reach their full potential. More than 10,000 organizations, including JetBlue, Nordstrom, Siemens, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

The World

I spent 6 months traveling across the US, visiting countries throughout Europe, exploring India, traveling in Africa and successfully summiting Mt. Kilimanjaro. Upon my return, I relocated to the east coast and spent time volunteering at rosiesplace.org and cradlestocrayons.org while I considered my next career adventure.

Seattle

BrightEdge is the global leader in Enterprise SEO, helping more than 8,400 of the world’s largest brands stay ahead in the rapidly evolving Internet landscape. BrightEdge S3 harnesses the power of analytics on big-data to drive revenue from web sites, search engines and social networks across the globe in a measurable, predictable way.BrightEdge is the trusted standard for 9 of the top 10 largest hotel groups, 7 of the top 10 online retailers, and 7 of the top 10 largest technology companies. BrightEdge customers include Microsoft, 3M, Nike, Marriott and Performics.I worked with clients as a strategic adviser on their digital marketing efforts, including SEO, sites, and social. My Customer Success goal was to be a trusted advisor to clients to ensure they were delivering on business goals and digital marketing success while leveraging the BrightEdge technology. - Responsible for driving adoption, usage, and renewal of individual book of business which comprised of $911k in annual revenue- Exceeded service contract renewal goal by 24% in FY15 by forging mutually beneficial relationships with clients, ensuring they were leveraging BrightEdge to deliver business value across their organizations - Supported clients such as Deloitte, REI, 1-800-Flowers Brands, Colliers, Eddie Bauer, EPSON, Sports Authority, UNIQLO - Relocated from San Francisco office to Seattle to help open and operate an office dedicated to the Client Services team - Assisted in hiring of all new Client Service team members in Seattle including analyst, manager, and director level roles - Outside of regular responsibilities, managed content and speakers for Share15 conference that was attended by over 1,000 digital marketing professionals

San Francisco Bay Area

- Managed a book of business that consisted of up to 55 clients and was responsible for driving adoption, usage, and renewals- Developed trusted relationships with managers and C-level contacts throughout each account, understood their strategic goals, and developed plans to partner on these goals and drive the value of BrightEdge- Seen as a trusted advisor to the client to help deliver on business goals and digital marketing success, led to renewal rate that was 4% above target for FY14 - Offered to support Japan CS team and clients as we built our client base there. Worked with translators to support Japanese clients and provided them with the same high level of support to gain traction and market share in the region

San Francisco Bay Area

- Worked to construct, implement, and manage online media marketing campaigns that met client specific challenges while cultivating long-term client and agency relationships - Presented program options and consulted with clients on their strategy and business needs as they related to the current technology market and online advertising- Oversaw implementation of marketing programs, analyzed and presented results, and communicated progress to clients in a way that deepened the understanding of campaign structure, goals, and strategy- Main facilitator between all internal departments (Sales, Client Services, and Email List Intelligence) to ensure that the client’s goals were met and the campaigns ran smoothly and efficiently from start to finish to renewal - Managed a portfolio of clients with live media marketing campaigns that exceeded a total of $800,000 in revenue

San Francisco Bay Area

- Managed the planning, execution, and delivery of online media marketing campaigns for a Global Account- Provided additional support to managers for another top TechTarget Global Account- Worked with Global Sales Executives and ROI Consulting Managers to create, implement, and manage campaigns that meet client specific challenges while cultivating long-term client and agency relationships - Oversaw implementation of programs, analyze and present results, and communicate progress to the client in a way that deepens the understanding of campaign structure, goals, and strategy - Presented program options and consult with clients on their strategy as it relates to the current technology market and online advertising

San Francisco Bay Area

- Assisted managers in planning, execution, and delivery of online media marketing campaigns for top Global Accounts- Worked with Global Sales Executives and ROI Consulting Managers to create, implement, and manage campaigns that meet client specific challenges while cultivating long-term client and agency relationships- Helped to oversee implementation of programs, analyze and present results, and communicate progress to the client and internal teams- Created detailed reporting for client's strategic marketing programs- Analyzed and formulated detailed results from the reporting data

Business Management, Global Business Management

Activities and Societies: Varsity Lacrosse, Captain; Center for Women's Leadership - Scholar

Semester Abroad