Marissa Reyes Email & Phone Number

San Diego, Ca, Us

Rolling Meadows, Il, Us

Coordinates the administration of employee benefit systems to manage benefit programs such as basic and major medical coverage, dental insurance, group life insurance, pension plans, and other benefits.

San Diego, California, Us

- Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.Responding to customer billing and payment inquires.- Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.- Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.- Initiating and validating referrals/authorizations.- Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and able to identify the need to involve leadership to resolve concerns.

Jacksonville, Florida, Us

Supported and managed over 200 US account relationships. Regularly researched and created new sales opportunities in order to maintain a solid client pipeline and database. Coordinated cross functionalities to facilitate client relationships and complete special projects. • Managed and performed client life-cycle management which spanned pre-sales tasks, process flow, implementation and support needs of key clients to include fortune 100.• Created, managed and maintained client agreements and renewals for overall satisfaction, resulting in over 85% client retention rate.• Provided Return on Investment (ROI) to clients by presenting monthly/quarterly/annually reporting on services rendered to include data metrics such as quality and utilization.• Partnered with Business Development to establish/manage client relationships and identify where to expand and or convert for potential revenue and growth.• Collaborated with Business Development to exceed our territory year and end goal and hit over $2.5M in revenue before the end of 2020.• Managed multiple US workforce management projects by: Ensured projects were efficiently staffed, with proper materials; complete system input Provided client with final project summary results reports and managed privileged information in a confidential manner, daily• Source talent for clients and prospective clients

Jacksonville, Florida, Us

▪ Managed LHH front office operations and development/maintenance of procedures▪ Assisted candidate with system access, administrative support, and appointment scheduling▪ Maintained client confidentiality at all times; anticipated and met client referral and logistical needs

Seattle, Wa, Us

Worked closely with other employees to achieve the highest customer satisfaction and cleanliness. Trained new employees and coached in customer relations, knowledge of menu items and crafting perfect beverages. Analyzed consumer forecasts and managed inventory to ensure the store was properly stocked on a weekly basis. Advised employees on upcoming events and promotions. Identified bottlenecks on the working floor and exercised problem solving to allow the fastest production possible with the staff on hand. • Handled customer issues and managed conflicts.• Maintained inventory and equipment by cleaning, troubleshooting and scheduling repairs.• Promoted and recommended menu options to customers.• Evaluated and modified processes to improve efficiency and quality of service.• Balanced cash drawers and prepared cash deposits.

Certificate Of Completion, Small Business Administration/Management

Medical Office Management/Administration