• Process 50+ New Hires a month- including sending offers, ensuring background checks get completed, onboarding new associates, and processing I-9s• Maintain communication with Property Managers regarding the next steps in the hiring process.• Accurately update Human Resources logs to maintain status checks on new hires• Assist in Payroll Duties – such as activate direct deposits, allocating time, low hours check, and check new hire time to verify time is being entered for all new hires correctly• Proficient in handling confidential information - such as pay rates, worker’s compensation, banking information, and employee relations

• Assist my department in Financial Aid processes• Processed 1200+ students on a semester basis – including but not limited to determine eligibility, determine financial aid packages• Updating Undisbursed Aid• Represent at Orientation and Experience Reinhardt• Knowledge of federal, state, and institutional policies and procedures• Knowledge of eligibility requirements• Ability to interact as a member of Financial Aid department and work collaboratively with other departments• Ability to listen to student and parent concerns and understand and respond proactively to their requests (via email or phone)

• Assisted 200+ customers and deliver premier customer service• Resolved customer issues or escalates them to management if necessary• Operated POS transactions • Performed daily bookkeeping procedures such as balancing and reconciling cash drawers and maintained office accountability• Prepared deposits • Performed cash office duties including maintaining security of the cash office, operating the cash office equipment, opening, and closing the cash office, and secured the facility. • Coordinated the front-end in the absence of the customer service team leader or manager• Modeled and supervised the customer service environment and provided coaching on the cashier and cash office process to ensure the highest level of accuracy.

• Carried out general administrative duties including but not limited to I-9 Audits, Transcript Audits, and ADP Onboarding• Maintained employee files and packages, planning events, etc. Key Achievements: o Processed I-9 Audits for 200+ Reinhardt Employeeso Facilitated and planning two faculty bonding events for 30+ attendees

• Maintained a clean and organized store floor by following and executing American Eagle Marketing Directives, seasonal merchandise changes, and promotional changes• Developed product knowledge and remained aware of current in-store and online collections• Supported environment of teamwork and collaboration with coworkers, supervisors, and customers