Marissa Sulek Email & Phone Number

Park Ridge, IL, US

Urbana-Champaign, Illinois Area

• Conducted weekly interviews with Head Coach Lovie Smith and the UIUC football team during post-practice and post-game
• Coordinated and perform interviews through Sports Information for the weekly athletics web show entitled “The I”
• Edited weekly interviews on Adobe Premier and upload onto YouTube averaging 200 views weekly

Urbana-Champaign, Illinois Area

• Conducted in-depth research about team and player statistics to incorporate into live on-camera and off-camera sideline hits
• Reported Division 1 baseball and softball on a regional level
• Interviewed head coaches following each game

Urbana-Champaign, Illinois Area

• Conceptualized, write, film, edit, report and anchor creative feature packages each week
• Anchored 30 minute and 60 minute newscasts on Friday mornings
• Assisted in establishing the first morning show at the University of Illinois on local channel 7

Urbana-Champaign, Illinois Area

• Enabled 10 executive officers to facilitate programming and recruitment of approximately 3,600 Greek collegiate women
• Inspired 19 chapter presidents on how to lead and work through issues in their respective chapters at bi-weekly meetings
• Influenced 19 Panhellenic delegates to incorporate campus resources within their individual chapters
• Solidified partnerships with Fraternity and Sorority Affairs and University administration to improve Panhellenic community ties

Greater Chicago Area

• Communicated with 9 digital and 3 addressable TV partners weekly throughout the campaign to update them on KPI’s for current performance.
• Produced an 8-page whitepaper on a how a global super brand can be community-led and specifically applied to Airbnb
• Organized a global tentpole calendar for the team encompassing cultural events and holidays to be used for planning initiatives
• Extracted audience data from Clear Decisions MRI planning tool to influence digital and print partners for future Airbnb campaigns
• Composed a client-facing screenshot deck of all 40 campaign ad placements across digital and print platforms to serve as a vital resource throughout the campaign
• Served as main point of contact during the Airbnb Global Summit, where 10 international clients and 40 Starcom team members flew to Chicago to participate in Starcom-led workshops

University Of Illinois Urbana-Champaign

• Performed on student panels in front of 100 + prospective students and their families who ask questions about campus life
• Utilized public speaking skills when providing campus tours to 25+ prospective students and families
• Assisted large visit days with residence hall tours and meet individually with prospective students to discuss campus life

University Of Illinois Urbana-Champaign

• Empowered eight executive board members and 25 officers to attain tasks and goals on a day to day basis
• Facilitated weekly chapter meetings and development workshops for over 190 members
• Resolved conflicts within the chapter
• Implemented a new communication system among the chapter, entitled the GIN System, to encourage cohesion

Greater Chicago Area

• Promoted from Customer Service and Sales Intern to Contact Center Team Leader in mid-June
• Mediated escalated calls and emails with guests to encourage a beneficial relationship
• Analyzed and computed accounting requests – transfers, refunds, adjustment requests - to maintain company budgets
• Strived to communicate effectively with Contact Center sales agents to strengthen a welcoming office environment

Greater Chicago Area

• Provided customer service by question probing and matching guests with best-fitting products
• Made $46,000 for the company in individual sales averaging a 32.90% conversion rate
• Worked with 6 interns to ideate a pitch to improve guest engagement presented to the CEO and corporate team