Marissa Valdez Email and Phone Number

• Pioneered and implemented all aspects of company-wide, scalable food & beverage programbased out of mobile kitchens currently in operation at 5 locations• Carry the title of first Director of Food & Beverage with the company• Fostered all necessary vendor relationships with a focus on supporting company mission whileleveraging buying power• Designed new concept for all properties including the addition of micro-markets, beverage focusedprogramming, and experiential… Show more • Pioneered and implemented all aspects of company-wide, scalable food & beverage programbased out of mobile kitchens currently in operation at 5 locations• Carry the title of first Director of Food & Beverage with the company• Fostered all necessary vendor relationships with a focus on supporting company mission whileleveraging buying power• Designed new concept for all properties including the addition of micro-markets, beverage focusedprogramming, and experiential dining opportunities for 2020 and beyond• Developed all operational related SOPs including critical path and HACCP plan• Established service standards and training programs• Sourced and programmed all restaurant-related technology• Contributed to kitchen design and project management of 3 new property openings• Manage seasonal revenue of 3 million• Averaging 15% company-wide restaurant GOP Show less

Manage operations for 1.25 million dollar business dining program with full service café and on-site catering serving 1000 people daily.•Plan, organize and implement new programs to engage client population and drive participation•Maintain solid client relationship to ensure continued business•Work closely with Executive Briefing Center team to ensure all catering needs are executed to executive standards •Ensure team is meeting all safety and HACCAP compliance requirements

Provide coverage and management of operations for various corporate dining accounts and catering departments while unit managers were on PTO.•Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. •Support and execute daily caterings.•Manage payroll, daily sales and inventory per unit requirements•Ensured proper cleanliness was maintained in all areas of the back and front of house. •Efficiently resolved problems or concerns to the… Show more Provide coverage and management of operations for various corporate dining accounts and catering departments while unit managers were on PTO.•Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. •Support and execute daily caterings.•Manage payroll, daily sales and inventory per unit requirements•Ensured proper cleanliness was maintained in all areas of the back and front of house. •Efficiently resolved problems or concerns to the satisfaction of all involved parties. Show less

Directly responsible for creating all standards and procedures, staffing, training, inventory management as well as fostering client relationships required to open and successfully run the brand new club experience known as the Owners Club, the most exclusive club in Levi's Stadium, generating 11 million in annual revenue, comprised of 24 luxury suites, 4 live-fire kitchens, two full bars, a specialized wine program known as Appellation 49 and 2 wine tasting bars. *Work directly with… Show more Directly responsible for creating all standards and procedures, staffing, training, inventory management as well as fostering client relationships required to open and successfully run the brand new club experience known as the Owners Club, the most exclusive club in Levi's Stadium, generating 11 million in annual revenue, comprised of 24 luxury suites, 4 live-fire kitchens, two full bars, a specialized wine program known as Appellation 49 and 2 wine tasting bars. *Work directly with 49ers organization to ensure that the guest's and organization owners' service needs are met and exceeded*Oversee the production, preparation, transfer, service and sale of food and refreshments within Club areas*Manage staff of 94 Club employees; execute responsibilities for hiring, training, scheduling, performance coaching and discipline *Provide hands-on leadership, coaching and direction to Club staff regarding their responsibilities for operations, service, product presentation, quality and cost control*Apply expert attention to detail in creating a luxurious ambiance throughout the Club*Ensure compliance to sanitation, food safety and general workplace safety standards throughout all Club areas*Manage the financial performance of the department through development, analysis and implementation of sales plans and forecasts to minimize variances; Maximize cost effectiveness within the department by adhering to established budget, labor and revenue benchmarks*Assess opportunities and create action plans to improve service, quality and profitability of stadium’s Clubs Show less

Responsible planning, coordination and execution of special events in a premier facility with over $8 million in annual catering sales ranging from small business meetings to receptions for more than 4000 people*Designed and implemented program of preparing and delivering information for each staff member outlining responsibilities, timelines and equipment needs*Collaborate closely with catering and stadium event sales teams to design personalized floor plans, event flow and… Show more Responsible planning, coordination and execution of special events in a premier facility with over $8 million in annual catering sales ranging from small business meetings to receptions for more than 4000 people*Designed and implemented program of preparing and delivering information for each staff member outlining responsibilities, timelines and equipment needs*Collaborate closely with catering and stadium event sales teams to design personalized floor plans, event flow and staffing needs*Coordinate logistics between departments involved in executing functions (including culinary, beverage and service staff) *Direct social and conference events for high profile clients such as San Francisco 49ers, NFL, San Jose Sharks, NHL Stadium Series, LinkedIn, Google, Samsung, eBay, Cisco and WWE*Hire, train and supervise staff of up to 160 for events*Consistently meet labor cost goals through forecasting and proper scheduling Show less

Responsible for assisting with restaurant operations, including product quality, staffing, customer satisfaction & financial performance. Also in charge of creating an intimate, relaxed ambiance with a fine dining service standard that will not only attract customers but turn them into regulars *Daily accounting for business that does 2+ million a year. Inventory systems and management*Scheduling and supervising staff of 50 employees*Creating new documentation systems utilized… Show more Responsible for assisting with restaurant operations, including product quality, staffing, customer satisfaction & financial performance. Also in charge of creating an intimate, relaxed ambiance with a fine dining service standard that will not only attract customers but turn them into regulars *Daily accounting for business that does 2+ million a year. Inventory systems and management*Scheduling and supervising staff of 50 employees*Creating new documentation systems utilized to invoice all catering events within hotel's 6 event spaces*Understanding an implementing any changes is laws related to industry*Providing service support to service staff, ensuring customer satisfaction*Hiring and training new employees*Expediting food for over 150 guests in 2 hour time period. *Problem solving for IT issues including POS networking, OpenTable and inter office network*Fine dining table service, wine service, menu recommendations Show less

Hiring, training, recruiting new staff members. Insuring customer satisfaction, expediting food, filing in service gaps, supporting front of house staff, daily accounting duties, scheduling, inventory management