• Collaborate cross-functionally to target different customer channels for JOBST® medical devices: create marketing campaigns and materials to support each channel and review campaigns monthly to ensure profitability; create point-of-sale materials for retail store channel; train and support the sales force; and produce direct to channel education via webinars• Create in-depth business forecasting analysis for product launches and analyze competitor products, pricing, and materials to find potential growth opportunities• Launched and continue to run patient loyalty website: create all content for website, social media, email campaigns, SEO keywords, and print marketing materials; analyze click-through rate, cost per click, and overall ROI. • Helped spearhead new imaging for digital and print marketing materials in order to reposition the brand and acquire more customers. Achieved unprecedented growth, efficiency, and profitability in first year after implementation (2018)

• Sell surgical products to over ten surgical specialties in six states• Build client relationships in person meetings and during cases in operating room • Analyze market potential and determine the value of existing and prospective customers value to the business• Expedite the resolution of customer problems and complaints to meet customer expectations and increase sales

• Identify underpayments by auditing commercial and government insurance contracts through use of Microsoft Access, Excel, and SQL • Analyze and document underpayment risks and trends for healthcare providers • Advise client how to recode claims with drugs and medical devices in order for them to be deemed medically necessary by payers• Disseminate information to internal and external clients reporting project team's audit and research results • Present recommendations and advantageous contract updates directly to top management to enhance revenue integrity

-Managed office operations for 572 students; analyzed and developed office guidelines and procedures-Supervised and trained 6 Office Assistants and 12 Resident Advisors; conducted conflict and crisis management-Oversaw a $36,407 community budget; controlled receipt management; regulated bi-weekly payroll

-Worked in a four person team to organize, implement, and analyze best practices for 8 day institute-Served as communications liaison for organization with over 10 participants and 15 speakers-Created end of year report and proposed cost cutting strategies after analysis of Institute expenditures

-Resolved residential inquiries and provided customer service to over 572 residents-Responded to crisis and role modeled commitment to diversity-Organized and executed 24 community-wide programs to promote community immersion

-Recruited and scheduled participation of over 200 patients in medical studies-Created and maintained databases analyzing study results qualitatively and quantitatively-Presented analysis to research team by utilizing Microsoft PowerPoint

-Researched potential Healthcare Forum stakeholders and attendees-Assembled forum summaries and press releases explaining barriers to growing the healthcare workforce -Interpreted and presented forum results to NC business leaders and former Governor Hunt