Marissa Zipagan Email & Phone Number

• Oversee the day-to-day operations and understand the operational needs of the retailers.• Responsible in tenant relationship management, identify and process/approve the job request (NOC) to the retailers to conduct their regular corrective and preventive maintenance.• Assisting the Mall Manager to ensure the quality of the mall operations as per company standard.• Conduct weekly inspections to monitor the standard of mall area damages, back of house (BOH), FOH and other common areas. Reporting to the concerned parties/departments the issues to be resolved i.e. mall defects, rectification work, HSE, security, maintenance, cleanliness and other mall issues.• Responsible in collecting the Sales reports from the retailers. Identifying the rent to sales ratio and turnover rent (if applicable) to monitor the retail sales performance.• Responsible in monitoring the fit-out progress of the new tenant, en-cashing the Shop fit-out guarantee cheque if required and imposing a daily penalty until the issuance of Completion Certificate.• Preparing the monthly reports and presentations with regards to the day-to-day developments and concerns.• Preparation for recommendation regarding the tenant and mall major requirements and forward the same to the higher management for review and consideration.• Handling the collection of the rental charges of retailers and make sure to close the outstanding balance/default amount.• Handling the legal procedures of the tenants’ under default.

The Walk-Mall Management, Dubai, Uae

• Overall in-charge of administrative tasks• Responsible in maintaining accurate and detailed records for all the Retailers both operational and financial.• Work closely with associate team members to meet and exceed departmental objectives.• Responsible in preparing the monthly reports, getting the vacancy & occupancy percentage of the Mall • Taking meeting minutes and prepare reports as assigned by the Mall Manager/Director• Tracking retailers accounts receivables and ensure that all rental charges are received upon due date• Responsible in maintaining the Master Database, updating the tenant’s contact details i.e. Trade License, Ecology Contract, Pest Control contract, Insurance, Grease Trap Cleaning Contract, Electricity & Water meter connection etc.• Assisting the Mall Manager for preparation of appropriate forms and procedure • Handling petty cash for the department, prepare petty cash voucher and maintain an excel reconciliation to ensure that cash out will tally with the allocated budget

The Walk-Mall Management, Dubai, Uae

• Assist the Mall Management team with various clerical and administrative tasks such as preparation of memorandum, creating databases and forms etc.• Coordinating with Finance Department in recording the rent collection, specialty leasing and other payments from The Walk Retailers and other Service Providers.• To ensure that sector representatives are following up on timely manner with The Walk tenants on payment and outstanding operational issues.• Responsible in coordinating with Finance Department on Statement of Account required by The Walk tenants and update outstanding payments for Notice of Default, Termination and Lease cancelation.• Responsible of procurement requisitions and keeping track of inventory records timely.• Responsible for ensuring proper documentation of all existing and future tenants and facilitate the administration job of mall management department in general.• Handling internal and external correspondence and follow up on letter dispatch.• Align and coordinate with other departments as per job requirements.• Maintain open channel communication with all departments.• Assist in the implementation of the administration manual for mall management departments.• Assist in collecting and summarizing the operational issues for the monthly report.

The Walk-Mall Management, Dubai, Uae

• Oversee the day-to-day operations and understand the operational needs of the retailers.• Responsible in tenant relationship management, identify and process/approve the job request (NOC) to the retailers to conduct their regular corrective and preventive maintenance.• Assisting the Mall Manager to ensure the quality of the mall operations as per company standard.• Conduct weekly inspections to monitor the standard of mall area damages, back of house (BOH), FOH and other common areas. Reporting to the concerned parties/departments the issues to be resolved i.e. mall defects, rectification work, HSE, security, maintenance, cleanliness and other mall issues.• Responsible in collecting the Sales reports from the retailers. Identifying the rent to sales ratio and turnover rent (if applicable) to monitor the retail sales performance.• Responsible in monitoring the fit-out progress of the new tenant, en-cashing the Shop fit-out guarantee cheque if required and imposing a daily penalty until the issuance of Completion Certificate.• Preparing the monthly reports and presentations with regards to the day-to-day developments and concerns.• Preparation for recommendation regarding the tenant and mall major requirements and forward the same to the higher management for review and consideration.• Handling the collection of the rental charges of retailers and make sure to close the outstanding balance/default amount.• Handling the legal procedures of the tenants’ under default.

Dubai, United Arab Emirates

• Maintaining records of departmental correspondence and documents.• Input document data into the standard registers ensuring that the information is accurate and up to date.• Responsible in receiving In-Coming documents and dispatch of the same to the third party on time.• Provide administrative support to Managers/Team members as and when required.• Responsible in handling Procurement Request and liaise to the Procurement Department and follow up to ensure on time delivery of such request.• Provide support in Finance Department in handling Request for Payment and liaise to the accounts department to follow up the payment.• Responsible in answering incoming calls professionally, politely and directing the calls correctly.• Maintaining calendars, scheduling appointments, coordinating meetings/ conference calls• Control all documents on all or allocated projects and to ensure that all the projects and requirements are met in respect to incoming and outgoing documentation in accordance to company procedure.