Marissa Barile Email & Phone Number

Brewster, New York, United States

• Provide service coordination, administration, dispatch and billing in a high volume, multi-tasking work environment. Coordinate 20+ service technicians for the territory covering New York, New Jersey, Connecticut, and Pennsylvania.• Consistently attain and exceed monthly earning projections. Promoted to Senior Service Coordinator within 60 days.• Support sales, collections, finance, parts, warranty claims, generate detailed and complex quotes, invoice for service jobs in an accurate and timely manner, including entering material requisitions, reviewing files, and entering service summaries.• Established controls to ensure good customer service principles are followed and ‘checks and balances’ are in place.• Handle multiple ‘MVP’ accounts; act as first point of contact for all scheduling, billing, acquisition of new sites, and proactively and quickly solve all issues. Responsible for commercial and residential accounts. • Analyze and redesigned departmental office operations, procedures, and practices to improve workflows and streamline schedules. Support Operations Manager: developed and auditing departmental plans, strategies, and goals.• Schedule and perform technician hourly time management, accounting, and payroll entry. Prepare regular financial reports. AWARDS: Employee of the Year (2020), Employee of the Month (December 2020)

New York, Ny

• Built a profitable drug & dental benefits plan business; ranked among the top ten sales achievers out of more than 70,000 representatives and became the 3rd most productive recruiter.• Performed extensive networking, cold-calling, and sales presentations. Recruited, trained, and mentored the fastest growing team in the Ameriplan organization, reaching 200 representatives within one year and 500 representatives within two years.• Onboarded, mentored, and managed representatives; helped them to develop their sales pipeline and hone their closing skills. Team achieved benchmark performance levels. Authored new recruiting scripts that were adopted by parent company.AWARDS: Top Ten Sales Achiever, Top Three Recruiter

Bronx, Ny

Brought in by the owner of a building materials wholesaler to handle the administrative details of business management. When the owner was struck by a debilitating illness, took over full responsibility for day-to-day operations and kept the company financially sound until it could be sold.✓ Computerized the company’s billing, accounting and inventory control systems.✓ Created a database for managing client and distributor relationships.✓ Administered payroll for up to 10 hourly staff.✓ Handled all taxation filings and financial reporting requirements.✓ Provided direction and supervision to warehouse staff and prioritized daily delivery schedules to cost-effectively meet customer commitments.✓ Relied upon as the point person for resolving customer issues and concerns.✓ Negotiated supplier agreements, successfully securing competitive terms and pricing. Continued…✓ Positioned the company as an attractive takeover candidate by Newcastle, who bought to firm for $2M+.