Senior Director Of Customer Success
Current
Jul 2024 - Present
AeroLeads people directory · profile
Marissa B. Email & Phone Number
Senior Director of Customer Success | WeDriveU
at
WeDriveU
2 work emails found
@wedriveu.com
2 phones found area 973 and 239
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Director of Customer Success | WeDriveU
Location
Austin, Texas, United States
Who is Marissa B.? Overview
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Quick answer
Marissa B. is listed as Senior Director of Customer Success | WeDriveU at WeDriveU, based in Austin, Texas, United States. AeroLeads shows a work email signal at wedriveu.com, phone signal with area code 973, 239, and a matched LinkedIn profile for Marissa B..
Marissa B. previously worked as Senior Director of Customer Success at Wedriveu and Director of Customer Success at Wedriveu. Marissa B. holds Ms, College Student Development And Counseling from Northeastern University.
Company email context
Email format at WeDriveU
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{first}.{last}@wedriveu.com
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AeroLeads found 2 current-domain work email signals for Marissa B.. Compare company email patterns before reaching out.
Profile bio
About Marissa B.
In my role as Senior Director for Customer Success at WeDriveU, my strategic approach to client relations and project management has been pivotal in driving excellent service for clients, from corporate to university to the public sector. My role encompasses managing contract renewals, conducting business reviews, and spearheading service expansions and technology pilots. Most of all, I am here to advocate for all of our clients and assist them in creating the ultimate transportation experience for their riders. Throughout my time in Customer Success at WeDriveU, I have helped refine the customer experience and supported our operational teams, ensuring seamless implementations and special projects, including fleet transitions to electric vehicles. My unique background in hospitality, events, and higher education, coupled with robust organizational and communication skills, allows me to drive high customer satisfaction, create a better journey for end users, and enhance the communities we operate in.
Listed skills include Leadership, Customer Experience, Field Marketing, First Year Experience, and 49 others.
Current workplace
Marissa B.'s current company
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21 roles
Marissa B. work experience
A career timeline built from the work history available for this profile.
Director Of Customer Success
May 2023 - Jul 2024
Customer Success Manager
Manage post-sale customer experience, including contract renewals, business reviews, and service expansion for Fortune 500 enterprise clients. Project manage all implementations and special projects for clients, including transitioning fleets to electric vehicles.
Feb 2021 - May 2023
General Manager
Served as the main point of contact for all clients in the Austin market. Responsible for management of all local contracts, including driver staff and vehicles. Managed service changes, ridership reporting, and financial forecasting/invoicing for all clients.
Mar 2019 - Feb 2021
Event Concierge - Premium Guest Services & Operations
Worked part-time in Premium Guest Services to support Formula One and Moto GP Hospitality areas during race season. Supported concert season through various departments where needed, including VIP hospitality, ticketing, gate operations, and security.
Aug 2017 - Mar 2020
Account Manager
Management of post-sale process and all client communication for nationwide charter reservations. Collaborated with local operations to ensure successful fulfillment of all client reservations. Managed relationships with local vendors and affiliates to fulfill larger scope of client reservations outside of Chariot fleet options.
Jun 2018 - Feb 2019
Senior Customer Success Agent
Communicated in real-time with all customers to address concerns across platforms including live chat, email, phone calls, and social media using Zendesk, Talkdesk, Intercom, etc. Collaborated with internal departments to escalate trending issues and flag potential bugs and product issues for resolution.
Aug 2017 - Jun 2018
Ambassador And Event Staff - Festivals And Concerts
Jun 2015 - Jan 2019
Headliner Experience And Festival Operations
May 2017 - Jun 2018
Brand Ambassador
Oct 2016 - Sep 2017
Ads Risk Analyst
Nov 2015 - Jan 2017
Title Ix Investigator
Jan 2015 - Nov 2015
Academic Advisor
Aug 2013 - Jan 2015
Graduate Assistant For Student Conduct
Jul 2011 - Jul 2013
Admissions Coordinator
Oct 2011 - Apr 2013
Interim Residence Director
Aug 2012 - Dec 2012
Orientation Coordinator
May 2012 - Sep 2012
Resident Assistant
Sep 2010 - Aug 2011
Scheduling And Event Planning Assistant
Jan 2009 - Apr 2011
Programming Assistant For The Office Of New Student Orientation - Coop
Jan 2010 - Jul 2010
Peer Advising Intern
Sep 2012 - Apr 2013
2 education records
Marissa B. education
Ms, College Student Development And Counseling
Northeastern University
Ba, Communication Studies: Organizational Communication And Media Studies
Northeastern University
FAQ
Frequently asked questions about Marissa B.
Quick answers generated from the profile data available on this page.
What company does Marissa B. work for?
Marissa B. works for WeDriveU.
What is Marissa B.'s role at WeDriveU?
Marissa B. is listed as Senior Director of Customer Success | WeDriveU at WeDriveU.
What is Marissa B.'s email address?
AeroLeads has found 2 work email signals at @wedriveu.com for Marissa B. at WeDriveU.
What is Marissa B.'s phone number?
AeroLeads has found 2 phone signal(s) with area code 973, 239 for Marissa B. at WeDriveU.
Where is Marissa B. based?
Marissa B. is based in Austin, Texas, United States while working with WeDriveU.
What companies has Marissa B. worked for?
Marissa B. has worked for Wedriveu, Circuit Of The Americas, Chariot, Cid Entertainment, and Insomniac Events.
How can I contact Marissa B.?
You can use AeroLeads to view verified contact signals for Marissa B. at WeDriveU, including work email, phone, and LinkedIn data when available.
What schools did Marissa B. attend?
Marissa B. holds Ms, College Student Development And Counseling from Northeastern University.
What skills is Marissa B. known for?
Marissa B. is listed with skills including Leadership, Customer Experience, Field Marketing, First Year Experience, Powerpoint, Social Media, Public Speaking, and Contract Management.
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