• Successfully took over management of the visa and immigration process and designed a workflow within the department. Created standard operating procedures to ensure consistent, accurate, and timely filings of petitions. Trained and mentored tier 1 representatives in the process. Assess potential risks and liaison with the business when appropriate. • Facilitate the executive housing and relocation process by providing timely, high-touch service to the business. Designed a workflow and created a standard operating procedure as well as trained and mentored representatives in the process. • Assist with creating and delivering Workday reports based on business needs. Completed Workday reporting course to develop knowledge. • Create weekly, monthly, and quarterly reports on representatives' performance. Identify developmental and process improvement opportunities. • Mentor and train tier 1 representatives to enhance performance and produce greater customer satisfaction. • Provide high-touch customer service to employees via phone and email to quickly resolve concerns relating to payroll, benefits, policy, etc. • Audit tier 1 and tier 2 representative transactions to ensure accuracy. Identify common errors and coach representatives when necessary. • Complete transactional work following established procedures as outlined by standard operating procedures in a timely and accurate fashion. • Participate in and lead departmental process improvement projects.

•Manage site employee relations budget and liaison with appropriate parties to plan Prime week and Peak. Developed guide to assist other sites in creating and maintaining a proper budget. •Administrate the appeals process by scheduling, tracking, and facilitating employee appeals for applicable disciplinary actions. Responsible for reporting monthly appeals data to senior leadership and communicating process changes to the business. •Audit employee roster to verify accuracy and deep dive inconsistencies. Coordinate with managers to ensure associates are on the correct schedule pattern and crew sheets. Utilize PeopleSoft for data entry and modification.•Facilitated post-peak conversions from temporary to Amazon associate including job posting, selection, recruiting system management, and on-boarding. •Conduct HR investigations by interviewing the involved parties, compiling relevant data in Exact, determining appropriate action, and partnering with management to deliver feedback as necessary. Liaison with loss prevention and/or safety when appropriate. •Partner with management and recruiting to interview and hire internal and external candidates.•Complete and distribute daily and weekly reports to the business to aid in labor planning and management.•Resolve associate concerns relating to payroll, benefits, accommodations, policy, scheduling, etc. while providing exceptional customer service. •Promote positive employee relations through associate engagement including roundtable facilitation, survey management, and employee recognition projects.•Assist management with policy interpretation and application.•Create guides for the HR team on new or updated procedures.•Gather data for, attend, and present at unemployment hearings.

•Successfully managed the On Call hiring process for the Northtec facilities including conducting interviews, processing new hire paperwork, submitting background checks, and implementing process improvements to reduce time and increase productivity.Developed guides for the business partners for use in interviewing to ensure accurate paperwork completion resulting in decreased deficient paperwork and onboarding time.Processed 100+ new hires monthly.Improved tracking spreadsheets to aid business partners in determining problem areas with paperwork completion and hiring.•Collaborated on several process improvement projects for the department and business.Iron Mountain Project, cataloging and transferring 1000+ terminated On Call files to a third party company for electronic storage. Established future process for transferring and requesting files from third party vendor.Created several process guides to assist the department in training new hires during onboarding.Implemented a resource guide for brand policies to aid in efficiency and effectiveness with employee inquiries.Selected to work on the project team to develop process guides for the new OneSource team and aid in SalesForce testing. •Facilitated the separations process for the U.S. and assisted business partners with inquiries relating to separations.•Assisted with annual Oracle testing to evaluate test case scenarios, identify issues, and suggest improvements.•Selected to staff a specialized phone queue for employees affected by natural disasters due to exceptional customer service skills and empathy in highly sensitive employee situations.•Acted as a liaison across all levels of management and departments to ensure the accurate and timely resolution of employee inquiries relating, but not limited to, payroll, new hire processes, benefit accruals, and systems issues/assistance.•Created, updated, and terminated employee personnel files, in Oracle and via the Taleo hiring system.

•Managed the front-end staff, including adhering to food safety guidelines and resolving employee relations issues.•Trained new staff on “front of house” operations, including relationship building to encourage repeat business.•Facilitated a positive customer experience and provided resolution for customer concerns.•Ensured accurate monetary transactions through a POS system.

• Served as the first point of contact for patron inquiries. Assisted students in checking out and finding library materials. • Provided general office services, including answering phones and data entry• Stocked and organized merchandise• Prepped library for nightly shut down.Note-taker for learning impaired/disabled students for several classes