Marissa Kim Email & Phone Number

Detroit, Mi, Us

Overland Park, Kansas, Us

New York, Ny, Us

New York, Ny, Us

Manage website enhancements for US/Global brand markets to improve customer experience and site functionality Oversee project scope of work from requirements gathering through hand-off of requirements and styling to Client Create project plans to track milestone deadlines for project kick-off, scope alignment, creative design and review, prototype development, and QA reviewLead technical workshops between User Experience, Development, Clients, and Creative Agencies of Record in order to keep project on track and to resolve any development obstacles or concerns over functionalityLead technical grooming sessions between IT Client, Business Client, and internal teams to examine requirements during client preparation for implementation and development workAble to demonstrate strong interpersonal skills to communicate clearly with Clients and Creative Agencies of Record Display leadership skills by training and mentoring a Senior Project Manager and Associate Project ManagerResponsible for documenting team processes through creation and up-keep of training guides and flow charts

New York, Ny, Us

Lead Project Manager for GMC Canada Tier 1 Responsive Website Launch.Led cross functional teams to complete over 1,400 project tasks utilizing Atlassian JIRA ticket management software.Directed CMS authoring efforts to create hundreds website pages.Trained and managed 2 Associate Project Managers for duration of the project.Communicated project progress with client project leaders, global creative agency, and local office project managers.Managed migration tasks including page creation, SEO set-up, vehicle data integration, and analytics tagging.Audited assets delivered by creative agencies for page layout comps, digital image assets, and copy.Monitored resource availability to coordinate projects between multiple teams in order to meet strict deadlines.Passionate about delivering quality project results efficiently and within project deadlines.Capable of taking on new projects while learning different types of tasks quickly and with little direction.

Birmingham, Mi, Us

Managed the performance of paid search and display campaigns for over 1,700 tier 3 Powersport dealerships totaling over $800,000 in potential monthly budget.Launched successful semi-annual digital advertising enrollment programs.Created monthly reporting files to aid internal support teams in client billing and dealership communication.Assisted Digital Media Director in conducting client quarterly business reviews.Supported Digital Media Director with operational responsibilities by conducting interviews, one-on-one meetings, and quarterly performance reviewsProficient in Microsoft office with use of the following; filtering, sorting, formatting, pivot tables, various formulas, Vlook-ups, and more.Well-versed in the use of Microsoft OneNote, Outlook, PowerPoint, and Excel. Experience with utilization of DoubleClick, a third party bid optimizer tool.

Birmingham, Mi, Us

Managed local-targeted paid search campaigns for tier 3 auto dealerships in Australia, France, and Germany totaling over$200,00 in potential monthly budget.Reported on all aspects of media including campaign performance, project status, changes to the market, and goals to the Digital Media Director.Assessed campaign performance data to implement actionable insights and flag issues for correction.Implemented and monitored account optimizations and campaign health using data reports through Microsoft Excel.Assisted with onboarding and training for new team members.Experienced in Microsoft Excel. Proficient in filtering, sorting, formatting, pivot tables, various formulas, Vlook-ups, and more.

Birmingham, Mi, Us

Led all efforts to onboard new team members by implementing a structured training process.Created training content, resource binders, and practice activities to support new team members.Maintained a team manual containing documentation for policies and process requirements.Worked closely with the program manager, team leads, and squad advocates to assess ongoing training needs for team members outside of their initial new hire phase.Attended FCA account team meetings & communicated program updates and changes to the team.Maintained general responsibilities of a Website Assistant for 15 dealership websites in addition to all Training Consultant duties.

Birmingham, Mi, Us

Produced digital advertising graphics for tier 3 dealership websites to communicate incentive offers on new vehicles using Adobe Photoshop.Built relationships with dealers and managed the needs of over 40 dealership websites.Provided monthly reporting to dealerships which included enhancement recommendations for their website.Managed multiple projects with time sensitive deadlines by remaining organized and focused on the details.Assisted with training of new team members as requested by team manager.

Bloomfield Hills, Mi, Us

Created employee benefit communication kits for clients upward of 1,000 employees.Managed all department training documentation and was responsible for training new Marketing Specialists.Assisted with rebranding of the company name and logo.Designed company business cards, folders, and promotional marketing items using Adobe Illustrator.Monitored presence and created content for the company’s social media pages.

East Lansing, Michigan, Us

I process in-bound software orders from national and international resellers and distributors. I am in daily communication with the TechSmith resellers, distributors and customers in order to successfully process software orders.I am responsible for handling in-bound customer service questions over the phone and through the online RightNow CRM system. I help customers trouble shoot software installation problems through phone and email.

East Lansing, Michigan, Us

I accurately process in-bound software orders from national and international resellers and distributors. I am responsible for handling in-bound customer service questions over the phone and through the online RightNow CRM system. I help customers trouble shoot software installation problems. I manage the front desk of the building, greet and check in guests, and direct operator phone calls.

Mountainside, New Jersey, Us

I managed four to six employees during evening shifts. I was trained in all positions of the restaurant. I kept employees focused on their tasks through out their shift, as well as, ensured customers were satisfied with their dining experience.

Holt, Mi, Us

I was involved in sales, ticketing, and promoting of the seven day outdoor music festival, Common Ground, which was held on the Adado Riverfront Park in Lansing, MI. I worked on managing and calculating ticket reports for several concerts and events located through out Michigan and Canada. I collected and sent out artist's promotional materials to be used for advertisting the concerts and events.