Marissa Marks Email & Phone Number

Chandler, Az, Us

Scottsdale, Az, Us

Dynamic individual contributor with a proven track record of navigating challenges and driving success. Specializing in Scrum Master, Project Manager, and Product Owner responsibilities, I've streamlined platforms for enhanced efficiency and implemented agile principles to optimize workflow management. Key achievements include guiding team through agile methodologies, leading daily scrum sessions, and collaborating with stakeholders to prioritize tasks effectively. Committed to continuous learning and professional growth to deliver high-quality products that meet customer needs.

Charlotte, North Carolina, Us

Core member of Agile team driving user story definitions, design, and software development. Managed story investigation and root cause analysis. Provided ad-hoc analyses and modeling, including Tableau Dashboard creation and SQL queries. Monitored development progress, managing dependencies and recommending actions. Assisted Product Owner/Manager with projects, providing thought leadership. Developed project vision and identified solutions, collaborating with technology organization for successful deployment. Facilitated discussions between technical and non-technical stakeholders. Implemented process improvements through standardization and automation. Supported engagement process, gathering requirements and defining acceptance criteria. Provided production support and created training materials to educate partner groups on business logic.

Charlotte, North Carolina, Us

Led implementation of a data management system across multiple sites, enabling production floor automation and providing timely updates to leadership. Contributed to a 75% increase in production over six months by identifying and executing efficiency improvements. Collaborated with IT to integrate handheld scanners for inventory management into SAP. Led site deployment of a New Product Initiative, generating $140M in annual revenue, and facilitated FDA certification for surgical mask production. Managed Standard Operating Sheets and revamped training processes for operations personnel.

Charlotte, North Carolina, Us

Acted as "Chief of Staff" for a General Aviation (GA) War Room, addressing market commitment, innovation, and perception concerns for GA Avionics. Implemented a safety stock process for customer production line support, preventing $10M of returned units annually. Conducted ERP data scrubbing to ensure accurate customer consignment stock, eliminating $275K of inaccurately represented inventory. Successfully managed the resolution of over $25M in past-due invoices during an international economic crisis, identifying root causes and implementing preventative actions to avoid future delays.

Charlotte, North Carolina, Us

Led initiatives to improve customer experience by cleaning up and redesigning Customer Specific Work Instructions on Salesforce.com, ensuring standardization. Designed and implemented a project management Operating System using JIRA to track ideas, programs, projects, and recurring operational activities, enabling effective management of strategic priorities. Provided continuous support to the team through training and troubleshooting. Developed a process to review team-owned governance documents, ensuring timely updates, tracking, and ownership actions are completed.

West Lafayette, In, Us

Checked and responded to incoming emails; answered phone calls and responded to questions accurately and concisely. Provided testimonials about being an engineering student at Purdue. Met and spoke with prospective students and their families to provide them with information and clarification about the undergraduate Engineering program at Purdue. Assisted with daily operations of the office including creating packets and other assignments needed.

Charlotte, North Carolina, Us

Managed an end-of-quarter re-billing project to identify and invoice $1.5Mil in otherwise lost revenue. Provided prevention and reduction recommendations for Blocks on top 50 COGs out of Plant 1015. Investigated R&OI Z-Tasking and shed light on areas that need additional work for R&OI Phase 2. Provided a recommendation to organize, reduce, and restructure email templates on Salesforce.com to increase employee efficiency.

Seattle, Wa, Us

Promoted sales and use of Kotis' design services and branded products. Identified potential customers for Kotis Products, and coordinated the introduction of potential customers to designated employees of Kotis. Worked as the liaison between campus organizations and Kotis. Assisted campus organizations with design and material suggestions and ideas.

Chicago, Il, Us

Worked with Corporate Audit Staff, documenting processes and operations through time studies in the locomotive cab line to determine if efficiency can be improved, and locomotive cost accuracy could be increased. Produced video series, displayed on the GE intranet, to brand the new Product Cost Organization and explain the importance of Should Cost to the entire GE community, saving the company $55,000 in video production costs. Participated in and documented small part teardowns to perform a Should Cost Analysis.

Implemented MOST Work Measurement Systems, updated standards based on MOST results, and compared the productivity of different processes based on MOST calculations. Developed a process for stations to request equipment by using a standard and automated form. Automated several daily and weekly reports using Excel Visual Basic. Created a “metric index” that described the definition, calculation, reports, and primary contact for each metric.

Provided customer service at a retail boutique specializing in high-end merchandise. Assisted customers in selecting merchandise, answered product questions, processed cash and credit transactions, and handled merchandise returns. Responsible for opening and closing store, counting inventory, drafting payroll, creating documents and forms, and supervising and training new employees. Amassed extensive product knowledge.

Bachelor Of Science In Industrial Engineering (B.S.I.E.), Industrial Engineering

Minor, Communication, General

High School Diploma, General Studies