- Led patient recruitment efforts for rare disease clinical trials by developing culturally sensitive educational materials, conducting outreach programs in relevant communities, and collaborating with community organizations -Ensured patient retention throughout the trial process through clear communication strategies, ongoing support, and effective multitasking to manage various aspects of the trial education- Empowered healthcare professionals to effectively educate patients about clinical trials by delivering comprehensive training on protocols and protocols, fostering informed decision-making for potential participants.- Traveled to various locations in US and Canada to conduct outreach programs and training sessions, increasing trial awareness and understanding across diverse communities.- Leveraged effective communication skills to bridge the gap between research teams and potential patients, while also managing project logistics and collaborating with stakeholders.-Developed and delivered engaging presentations on rare disease clinical trials to audiences and healthcare professionals.- Utilized foreign language and health literacy knowledge to translate materials and facilitate communication with non-English speaking patient populations.

Managed projects and IT tickets in CTMS (Clinical Trial Management System) like MS Workfront, Clinical Conductor Enterprise, ServiceNow and EPIC, prioritizing tasks efficiently.Utilized ServiceNow, Microsoft Workfront, SharePoint, and other programs to streamline workflows and support research activities.Collaborated on a team of two in creating new protocol order builds, amendment changes, and program optimizations within EPIC. This included teaching billing validations to ensure accuracy for all research programs.Championed process improvements by effectively communicating departmental needs, resulting in boosted KPIs and accuracy. Provided support and training to non-clinical personnel, enhancing their understanding of clinical and protocol nuances

Leveraged exceptional organization and attention to detail as primary and backup CRC II for Phase 1 to Phase 4 biotech sponsor and investor-initiated trials. Supported a multidisciplinary neuroscience clinical research department by screening patients for study eligibility, obtaining informed consent, and managing subject data. Meticulously collected, verified, organized, and recorded clinical information in case report forms. Executed diverse data-related activities with tact and diplomacy, including CRF tracking, pre-screening, SAE/AE reconciliation, lab data reconciliation, and safety coding. Collaborated with CTO staff to track study progress and developed periodic status reports, which enhanced efficiency and yielded improvement in progress tracking/reporting accuracy.Employed analytical and project management skills to generate thoroughly-researched reports and statistical data on clinical research, meeting the requirements of the Institute, System, IRB, and investigators. Demonstrated outstanding interpersonal strengths to communicate effectively on regulatory and safety matters, upholding Good Clinical Practices. Maintained the Regulatory Binder for all ongoing research studies in compliance with FDA regulations and sponsor specifications. Cultivated and nurtured productive relationships with 70+ external vendors to facilitate the seamless submission of clinical investigational material to the relevant regulating bodies. Formulated and executed bank of Patient Reported Outcomes (PROs) and Clinician Reported Outcomes (ClinROs) for 25 rare disease processes in the Neuroscience Multidisciplinary Center.

-Systematically collected, tracked, and managed immunization, health, and safety documentation essential for clinical/non-clinical practicum rotations to ensure prompt compliance through meticulous record-keeping.-Played a pivotal role in onboarding and coaching >4 new staff, developed additional training materials, and information to bolster student/department utilization.-Provided exceptional customer service while fielding a high volume of calls to students, sites, and coordinators to ensure student compliance.-Liaised with faculty/facility coordinators to oversee legal compliance requirements outlined in affiliation agreements.

Organized and set up weekly two hour trivia events for multiple venues. Assisted with A/V technical set-up and minor support, when needed. Hosted all weekly events with professional and charismatic personality. Known for being nerdy, fun-loving, professional, charismatic and bringing return customers to venue. Created one of a kind themed quiz events, such as Harry Potter. Performed as senior trainer in area for new hires and ensured continuity for professionalism and on-brand performance.

-Streamlined and managed a high-volume medical office call center by scheduling 60+ daily appointments, logging demographics, and performing insurance verifications, to guarantee an exceptional client experience. -Showcased exemplary EMR and medical records management skills for front/back-office staff, triggering a 15% increase in overall operational efficiency and accuracy.

-Employed outstanding leadership and communication abilities to manage a solo-staffed office, utilizing multitasking, organizational, and time management abilities to balance multiple duties and oversee smooth workflow processes for patients and staff.-Collaborated cross-functionally with multiple departments including accounting, billing, HR, shipping, receiving, sales, and technology, to boost operational efficiency and drive productivity.-Spearheaded and oversaw the training of new staff members, ensuring alignment with the practice’s commitment to quality patient care and to preserve integrity.-Project managed and showcased robust attention to detail to chart patient histories, maintained records, obtained and interpreted laboratory/radiology results while upholding a standard of excellent customer service.

• Obtained and entered demographic, clinical, financial information into the computer system in accordance with meaningful use standards and HIPPA• Prepared admitting and discharge records and forwarded them to proper departments, while ensuring proper documentation of patient insurance verification and consent• Opened and distribute incoming regular and electronic mail and other material and coordinate the flow of information internally and with other departments and organizations• Proven ability to communicate general information in an accurate and customer-friendly way

-Formulated and maintained patient care plans as designated by the registered nurse, catering to ventilated/non-ventilated patients. Obtained, charted, and monitored patient vitals, demonstrating a compassionate, professional demeanor, and promptly reported any abnormal values to the RN.-Leveraged tact, diplomacy, and discretion while performing multifaceted nursing tasks like phlebotomy, wound care, collecting specimens, catheterization, and electrocardiograms.-Ensured the accuracy of patient charts and utilized tech-savvy skills to adeptly operate various hospital computer programs for record-keeping, order entry, transportation management, admissions, and discharge information.

• Developed and organized daily lesson plans and curriculum for Biology and Integrated Science classes according to the Arizona Department of Education Professional Teaching Standards• Provided skillful methodology to effectively teach precise lab techniques and research habits by modeling techniques used in today’s industry• Effectively managed classroom environment in a positive and supportive manner to ensure active engagement from all students• Expedited assistance during proposals in grant-writing sessions• Facilitated discussions during staff meetings and weekly professional development classes in order to continue professional education and personal growth

• Collected patient medical history data for Emergency, Internal Medicine and Oncology department clinical records, including clinical trial patients• Completed progress notes and transcribed data for patient records, per senior veterinarian request• Maintained a calm demeanor during stressful situations caused by high volume requests from internal and external sources• Facilitated a patient data cleanup project, purging duplicate records and merging relevant data from other sources• Operated and maintained office equipment (including a multi-line phone system, computer systems, scanner, photocopier/fax) to ensure clinical operations ran smoothly• Delegated and managed complex tasks ensuring quality communication between clients and hospital staff• Efficiently managed main hospital reception desk while completing essential hospital functions (e.g., creating, tracking and organizing medical records for all patients)• Tracked and purchased medical supply inventory critical for hospital operations• Resolved patient issues with diplomacy and expediency to ensure customer satisfaction while maintaining patient confidentiality• Assisted incoming clients by completing required documentation, entering all patient/client information and history into centralized enterprise database, utilized proper patient identification (labels and tags)• Assisted outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the senior veterinarian's instructions and scheduling future appointments

• Provided advanced support to veterinarians with medical procedures, diagnoses and routine care procedures such as vaccinations, palpations and radiographs• Administered vaccinations, injections, subcutaneous/intravenous (IV) fluids and medications• Demonstrated organizational skills by tracking and logging the use of controlled substances

• Facilitated and helped oversee a clinical research trial for Dr. Glenn Duff and the USDA by managing bottle-feeding and routine care of over 200 Holstein calves • Collected primary data for clinical trials for submission to USDA• Gathered and archived bacterial samples for analysis in late-stage clinical trials • Performed routine bacterial testing on samples in a professional/academic research laboratory setting