• Responsible for operational oversight of 501c3 and 501c4 dedicated to youth education justice. • Manage all vendors and subcontractors, including but not limited to audit firm, payroll company, benefits providers, development and communications consultants, and more. • Identify and triage issues in order to meet the priorities of the Board of Directors and CEO. • Supervise and manage Director of Finance and Manager of People Operations.• Due to organization dissolution, responsibilities shifted to activities dedicated to winding down operations: account closures, insurance cancellation, and legacy celebration logistics.

Founding Director of Operations, dedicated to growing organizational capacity in systems, human resources, and general business operations.• Responsible for financial management, human resources, technology and systems, company culture, and office management for a distributed remote and hybrid team of 25+ employees.• Achieved a full overhaul of all human resource policies, negotiated first benefits packages, and conducted training on new systems and processes concurrent with staff growth from 3 to 14 full time employees, and 7 to 40+ part time employees.• Sourced first dedicated office space for organization; negotiated a contract for six free months plus a 20% discount for term length, resulting in overall savings of over 85% of original budget.• Implemented and trained all staff on new Program Management software, enabling organization-wide access to data and information previously inaccessible to most.• Managed and directed all annual processes, with particular strength in financial audits, human resources training, open enrollment, and W-2/1099 disbursement.

• Provide strategic and operational support for Executive Director; serve as right hand to ED both in day-to-day calendar management and outside correspondence as well as long-term special projects.• Oversee onboarding, management, and training for 12 full-time and 30 part-time staff across four departments; including creation of department and systems manuals to streamline processes and create efficiencies. • Serve as Systems Administrator for Salesforce, Box.com, Google Suite, and more.• Ensure timely upkeep of bookkeeping, bill-paying, payroll, and all other financial processes. • Manage contracting process, reporting process, expenditures, and staff hiring for Advantage After-School contract as well as DYCD Learning Bridges contract.• Manage all operational vendors and subcontractors, including but not limited to finance firm, audit firm, PEO company, Salesforce consultant, grant writing consultant, communications system vendors, and more. • Sourced, hired, and on-boarded new PEO company, finance firm, and audit firm.• Issue identification and triage in order to ensure that the priorities of the Executive Director and organization are met. • Participate in strategic planning process and ensure that Senior Leadership Team stays on schedule and prioritizes deliverables. • Staff liaison to Board Governance Committee.

• Steward relationships with school leadership, corporate and individual volunteers, and program delivery team members at partner school to ensure impact in Social-Emotional Learning, Literacy, and Community Engagement.

Fundraising, development, volunteer, and relationship management both for leadership groups within organization as well as school and program partnerships.• Manage diverse portfolio of corporations, foundations, government contracts, and major donors.• Utilize Salesforce as database as well as donor relationship management system.• Account management for corporate stakeholders, including both financial management as well as corporate engagement opportunities.• Governance and relationship management of Change for Kids’ Junior Council.• Successfully spearheaded and completed Service Enterprise Certification process through Points of Light.

Supported Director of Development in fundraising activities.• Managed Marathon fundraising team. • Assisted in writing proposals for corporate funders.• Completed grant reports and proposals from government entities and private foundations.

Educated small business owners on advertising strategies across a variety of industries while overcoming objections• Called owners of 1-9 location businesses in designated territory in order to present and sell Yelp’s online advertising platform• Managed Salesforce pipeline independently and drove sales cycle from prospecting to closing.• Consistently met and exceeded daily metrics goals as well as monthly individual and team quotas/targets (80 calls per day, including 5 appointments and 2 pitches)

Supervised and cared for up to 12 juveniles, ages 12-17, remanded to the Administration of Children's Services Department of Youth and Family Justice• Documented all activities of residents daily in facility log book as well as completed program incident reports as necessary.• Completed daily observation reports and case notes on up to 12 residents, and coordinated all incoming and outgoing phone calls, family and other visits, medical appointments, and court appointments for each youth in facility.• Attended monthly Case Manager's meetings; maintained and upheld policies and procedures set forth via ACS, DYFJ, and OCFS.• Led both group sessions and private sessions with youth in facility to discuss questions, concerns, etc. • Led verbal and physical interventions to de-escalate residents and maintain individual and household safety.

Supervised and cared for 16 adolescents, ages 13-19, in various stages of treatment and growth.• Worked overnight, morning/wake-up, and afternoon/evening shifts, documented all activities of clients on a daily basis as well as completed client and program incident reports as necessary.• Familiar with functions and procedures of state agencies such as DYS, DCF, DMH, and juvenile justice system; participated in quarterly IEP meetings and completed weekly and monthly progress notes regarding target skills of individual clients.• Led verbal and physical interventions in order to de-escalate clients and maintain client and household safety; enforced house rules and group routines while using PEM skills to model, acknowledge, and reinforce pro-social behaviors• Skilled at providing feedback, delegating positive and negative consequences in a way that always recognized the particular needs and behaviors of individual clients.

Oversaw day to day operations of small, locally-owned dessert shop, including supervision of employees, as well as maintaining responsibility for high volume of customer service and high-end specialty dessert and catering orders. • Responsible for the majority of in-store sales of coffee, desserts, and drinks, as well as larger orders such as wedding cakes or dinner catering.• Organized participation in local bridal and wedding shows, including set-up, sampling, and show sales—skilled in conversing with small groups or presenting ideas to a large assembly of people.• Maintained business relationships with local vendors such as florists, hotels, and event planners—able to formulate associations and maintain trust while consistently working together on important projects.• Trained and supervised a staff of 10-15 daily.