Marissa Goldman Email & Phone Number

Tucson, AZ, US

United States

-Influenced over $320 MM ARR in relationship building programs geared primarily for enterprise level customers-Collaborated cross-functionally to execute program goals including enablement, program coverage, account team support, executive support, etc.-Improved operations with automations and visibility implementations in partnership with IT teams and.

Arizona, United States

-Wrote charter and launched Executive Escalations Program in a completely virtual, digital-first environment-Led projects to address cross-functional gaps to strengthen Product team and Success team relationships-Collaborated effectively to implement multiple program improvements that increase trust with customers and mitigate churn risk-Managed multiple.

Remote

-Created and operated high value regionally aligned strategy that increased visibility, resourcing, and collaboration across high impact challenges effecting top accounts-Worked cross functionally with engineering, product, and other key stakeholders to scope, prioritize, and resolve enterprise customer complaints and gaps.

virtual-AZ

-Led executive escalation team supporting customer privacy, legal, safety, and security inquiries-Identified optimization opportunities in existing workflows and implemented improvements to the customer experience-Liaised with the legal, PR, and Operations team on sensitive inquiries and leveraged anecdotes to drive process improvement-Partnered with high.

Tucson, Arizona

-Partnered with key stakeholders to design and launch process that enabled hundreds of senior leaders across Amazon to maximize time investment in interviewing activity at scale-Identified need and created greater transparency by mapping full process for core interviewing programs at AWS globally-Identified multiple optimization opportunities including.

Seattle, Washington

-Developed new program infrastructure including standard operating procedures and success metrics -Responsible for auditing complex cross-organization mechanisms to surface critical customer facing risks-Delivered high level senior leader presentations to gain approval and remove roadblocks in delivering excellent customer experiences through complete and.

Seattle, WA

-Coached and managed up to 9 leaders through performance, project, and people management -Managed operational organization of 175+ employees -Established community involvement initiatives for virtual employees spanning the US to increase engagement with local community organizations where employees are most passionate-Managed budget and multiple projects.

Seattle, Washington, United States

-Frontline leader of up to 90 employees-Led world Class Customer Service Team-Coached and developed talented employees into future leaders with top metrics week over week-Partnered in experiments to challenge and improve metric assessment of customer experience

Down Syndrome Research Group

Memory and IQ assessments, data handling and cleaning, eye tracker task creation, neuropsychological and memory task creation, recruiting, data collection, etc.

Bachelor'S Degree, Psychology And Philosophy, With A Minor In Marketing

Activities and Societies: Psi ChiDeveloped strong communication, ethics, data handling, and critical thinking skills during my time at the.

Associate Of Arts (A.A.), Philosophy, Languages

Activities and Societies: Phi Theta KappaExplored my interests in the humanities while acquiring organizational and critical thinking.