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Marissa Robbins Email & Phone Number
Skilled Technical Writer and Knowledge Manager
at
Dasera
1 work email found
@socialchorus.com
4 phones found area 415 and 844
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Skilled Technical Writer and Knowledge Manager
Location
Oakland, California, United States
Who is Marissa Robbins? Overview
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Quick answer
Marissa Robbins is listed as Skilled Technical Writer and Knowledge Manager at Dasera, based in Oakland, California, United States. AeroLeads shows a work email signal at socialchorus.com, phone signal with area code 415, 844, and a matched LinkedIn profile for Marissa Robbins.
Marissa Robbins previously worked as Technical Writer at Dasera and Knowledge Specialist at Outschool. Marissa Robbins holds Bachelor Of Arts (B.A.), History, Spanish from Occidental College.
Company email context
Email format at Dasera
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{first}.{last}@socialchorus.com
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Profile bio
About Marissa Robbins
Marissa Robbins is a Skilled Technical Writer and Knowledge Manager at Dasera. She possess expertise in community outreach, volunteer management, spanish, public speaking, editing and 12 more skills. She is proficient in Spanish. Colleagues describe her as "Having worked on the same team as Marissa for just under two years, I can confidently say that she would be an invaluable asset to any team that she joins in the future. During her time at Outschool, Marissa established the company's tone with her impressive work as a technical writer. As the only Content Specialist at the company, she consistently churned out a large volume of high-quality, customer-facing content that helped to consistently improve and maintain the company's customer satisfaction score. I've had the pleasure of collaborating with Marissa on many projects, and I was constantly impressed and inspired by her wide breadth of knowledge, her fantastic writing skills, and her ability to take ownership of multiple projects at one time. On top of her many skill sets, she is also an absolute joy to work with. She's had a very positive impact on our company's culture, and any team that she joins will be so fortunate to have her presence.", "I was Marissa's manager throughout her tenure at Outschool. She initially joined me as a support contractor to get through a 15K ticket backlog when the team experienced overnight hyper-growth at the outset of the pandemic. It was soon clear to me, though, that Marissa had a strong aptitude for writing, especially documentation resources, and this is where she would excel more so than in a ticket role. Marissa completed some help center and blog work for me for a few months as a contractor until, to my delight, I was able to bring her on to a full-time role in documentation writing. Over the next 2 years, Marissa played two pivotal roles for the fast-scaling Support team: writing and maintaining the bulk of our external help center (support.outschool.com), and creating resources for all of our outsourced support agents (inbox macros and internal wiki documentation of team SOPs and procedures). Without Marissa's efforts, Outschool could not have rapidly outsourced the bulk of its customer support to a BPO in Nigeria (100+ agents at its height). In addition to her writing skills, Marissa has an impressive ability to keep abreast of everything going on at a company, and understand how interlocking parts of a business affect each other; she's skilled at premeditating the types of customer issues that would result from a product or policy release, and her hawk eyes saved the Support team countless times from oversights with real customer ramifications. Any company would be lucky to grab Marissa for a content/documentation/success role while she's still on the market!", and "Marissa is a hard working, goal oriented, success driven professional. She learns and adapts quickly and takes ownership of every role she undertakes. It is a pleasure to work alongside her."
Listed skills include Community Outreach, Volunteer Management, Spanish, Public Speaking, and 13 others.
Current workplace
Marissa Robbins's current company
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13 roles
Marissa Robbins work experience
A career timeline built from the work history available for this profile.
Technical Writer
Current- Write, edit, and own Dasera’s Knowledge Base, a comprehensive, externally-facing documentation hub, with over 230 detailed articles on technical product functionality and capabilities for leading Data Security and.
- Writes and publishes all Knowledge Base content for product releases, on a bi-weekly or monthly cadence.
- Cross-collaborates with Product, Engineering, Customer Engineering, and Marketing to obtain product visuals and ensure documentation accuracy.
- Manages and executes continuous improvement projects in the Knowledge Base, such as data-driven audits and restructuring.
Mar 2023 - Present
Knowledge Specialist
- Managed, edited, wrote, and maintained all content in company Help Center, a comprehensive externally-facing support center with 75+ articles about product functionality, marketplace policies, and other customer-facing.
- Wrote several articles for legal, policy, and trust & safety teams: Enrollment Management Policies, Educator Earnings and Payments, and Class Recordings.
- Owned all content in Kenchi, Outschool’s tool for support agent macros and SOP workflows.
- Built efficient processes with contractor team to maintain localized Korean help center.
- Collaborated with CX Services teammates to execute on strategic projects that improved QA and CSAT scores by 15%.
- Project-managed several data-driven audits across knowledge systems, from research phase to planning and execution.
Jun 2022 - Dec 2022
Cx Content Specialist
- Worked cross-functionally with product, support, policy, and community teams to align on internal and external knowledge strategy for all major product releases, policy changes, and growth initiatives.
- Created documentation resources for product launches that prepared CX team to handle all related customer inquiries.
- Performed weekly quality assurance scoring on ~four to six support agents.
- Interviewed candidates and served on hiring panels for five roles on the CX team.
Aug 2020 - Jun 2022
Support Contractor
- Joined new team created to respond to 15K ticket backlog in three weeks, after company experienced 20X scaling overnight.
- Resolved 40+ customer support tickets per day (at 92% CSAT) on topics including refunds, class quality complaints, and technical support issues.
- Wrote four new FAQ articles for Outschool’s growing community of customer families.
May 2020 - Aug 2020
Customer Engagement Manager
- Leads a portfolio of 15 Enterprise SaaS clients through the customer lifecycle: launch, implementation, and growth.
- Drives user adoption via excellent communications: emails, calls, and meetings, penetrating deeper into client's tech ecosystems.
- Recognized by startup leadership for prompt, effective responses to customers, averaging ~2 hours.
- Conducts 5+ weekly client meetings, remotely and on-site, providing program recommendations and performance data analysis.
- Troubleshoots and resolves technical Support tickets as needed via Zendesk, Jira, & Confluence
- Partner with Sales to drive renewals, up-sells, and overall account growth.
Aug 2019 - Mar 2020
Sdr Team Lead
- Coached 5 Enterprise SDRs to improve their performance with high volume of high quality first meetings.
- Created and launched multiple effective prospect outreach campaigns for the team.
Oct 2018 - Jul 2019
Sales Development
- Consistently placed in top 15% of team in multiple Sales Development KPIs.
- Exceeded 110% quota for 6 months, sourced ~2.6M revenue from Enterprise accounts.
- Awards earned: SDR of the Month, Resilience, We Lead
- Gained product knowledge and expertise via live event and team practice demos.
- Planned and executed four prospect events, collaborating with Sales Directors in Chicago, Seattle, San Francisco, and Atlanta.
Mar 2017 - Jul 2019
Sales Development Coordinator
- Supported and lead fundraising efforts for $2.5M nonprofit organization.
- Wrote grant proposals that raised over $50,000 in foundation funding.
- Raised over $20,000 in crowd-funding campaigns for #GivingTuesday.
- Oversaw social media strategy, increasing social reach by over 15%.
Oct 2015 - Mar 2017
Tech Sales Bootcamp Graduate
- Top performer in multiple KPIs at #1 Technology Sales Bootcamp in San Francisco
- Lead generation, outreach, objection handling and closing, guided by industry giants
- Introduced to popular sales tools such as Salesforce, LeadIQ, Join.me, and more
- Insight on sales ops, pipeline management, lead management and performance metrics
Jan 2017 - Feb 2017
Community Giving Coordinator
- Raised over $300,000/fiscal year via Annual Fund development, exceeding quotas.
- Oversaw online crowdfunding campaign, SV Gives, raising over $100,000.
- Maintained & deepened relationships with 10,000 Annual Fund donors.
- Served on a four-person Individual Giving Team raising close to $3.5M.
Sep 2014 - Oct 2015
Sales And Research Intern
- Researched potential donors’ giving history, income level, and other relevant information using Guidestar and IMIS.
- Drafted solicitation and acknowledgement letters to donors for gifts.
- Fielded over 10 calls and inquiries per day to the Development office.
Jan 2014 - May 2014
Phone Fundraiser & Trainer
- Consistently exceeded weekly quota of $700 fundraising for the Working Families Party by speaking with supporters via phone.
- Led training with 5 new canvassers on phone protocol, techniques, and software, including Salesforce.
Sep 2013 - May 2014
4 education records
Marissa Robbins education
Bachelor Of Arts (B.A.), History, Spanish
Occidental College
Education record
Ies Abroad - Madrid
Education record
Universidad Complutense De Madrid
Education record
Tamalpais High School
FAQ
Frequently asked questions about Marissa Robbins
Quick answers generated from the profile data available on this page.
What company does Marissa Robbins work for?
Marissa Robbins works for Dasera.
What is Marissa Robbins's role at Dasera?
Marissa Robbins is listed as Skilled Technical Writer and Knowledge Manager at Dasera.
What is Marissa Robbins's email address?
AeroLeads has found 1 work email signal at @socialchorus.com for Marissa Robbins at Dasera.
What is Marissa Robbins's phone number?
AeroLeads has found 4 phone signal(s) with area code 415, 844 for Marissa Robbins at Dasera.
Where is Marissa Robbins based?
Marissa Robbins is based in Oakland, California, United States while working with Dasera.
What companies has Marissa Robbins worked for?
Marissa Robbins has worked for Dasera, Outschool, Socialchorus, Rebuilding Together Peninsula, and Alwayshired.
How can I contact Marissa Robbins?
You can use AeroLeads to view verified contact signals for Marissa Robbins at Dasera, including work email, phone, and LinkedIn data when available.
What schools did Marissa Robbins attend?
Marissa Robbins holds Bachelor Of Arts (B.A.), History, Spanish from Occidental College.
What skills is Marissa Robbins known for?
Marissa Robbins is listed with skills including Community Outreach, Volunteer Management, Spanish, Public Speaking, Editing, Community Organizing, Event Planning, and Organization.
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