Marissa Robbins is a Skilled Technical Writer and Knowledge Manager at Dasera. She possess expertise in community outreach, volunteer management, spanish, public speaking, editing and 12 more skills. She is proficient in Spanish. Colleagues describe her as "Having worked on the same team as Marissa for just under two years, I can confidently say that she would be an invaluable asset to any team that she joins in the future. During her time at Outschool, Marissa established the company's tone with her impressive work as a technical writer. As the only Content Specialist at the company, she consistently churned out a large volume of high-quality, customer-facing content that helped to consistently improve and maintain the company's customer satisfaction score. I've had the pleasure of collaborating with Marissa on many projects, and I was constantly impressed and inspired by her wide breadth of knowledge, her fantastic writing skills, and her ability to take ownership of multiple projects at one time. On top of her many skill sets, she is also an absolute joy to work with. She's had a very positive impact on our company's culture, and any team that she joins will be so fortunate to have her presence.", "I was Marissa's manager throughout her tenure at Outschool. She initially joined me as a support contractor to get through a 15K ticket backlog when the team experienced overnight hyper-growth at the outset of the pandemic. It was soon clear to me, though, that Marissa had a strong aptitude for writing, especially documentation resources, and this is where she would excel more so than in a ticket role. Marissa completed some help center and blog work for me for a few months as a contractor until, to my delight, I was able to bring her on to a full-time role in documentation writing. Over the next 2 years, Marissa played two pivotal roles for the fast-scaling Support team: writing and maintaining the bulk of our external help center (support.outschool.com), and creating resources for all of our outsourced support agents (inbox macros and internal wiki documentation of team SOPs and procedures). Without Marissa's efforts, Outschool could not have rapidly outsourced the bulk of its customer support to a BPO in Nigeria (100+ agents at its height). In addition to her writing skills, Marissa has an impressive ability to keep abreast of everything going on at a company, and understand how interlocking parts of a business affect each other; she's skilled at premeditating the types of customer issues that would result from a product or policy release, and her hawk eyes saved the Support team countless times from oversights with real customer ramifications. Any company would be lucky to grab Marissa for a content/documentation/success role while she's still on the market!", and "Marissa is a hard working, goal oriented, success driven professional. She learns and adapts quickly and takes ownership of every role she undertakes. It is a pleasure to work alongside her."