Marissa Gulla Email and Phone Number

- Overall responsibility for brand management, corporate identity, and execution of marketing and key relationship strategy- Spearheaded launch of company branding including logo and website design- Create branded apparel for team and giveaways (shirts, hats, miscellaneous)- Manage marketing budget and marketing project schedules and deliverables- Deliver cohesive execution of marketing and customer communication strategy- CRM application manager; implemented CRM for… Show more - Overall responsibility for brand management, corporate identity, and execution of marketing and key relationship strategy- Spearheaded launch of company branding including logo and website design- Create branded apparel for team and giveaways (shirts, hats, miscellaneous)- Manage marketing budget and marketing project schedules and deliverables- Deliver cohesive execution of marketing and customer communication strategy- CRM application manager; implemented CRM for pipeline management and project tracking- Oversee social media accounts; design- Stay up-to-date with current technologies and trends in social media, design tools and applications Show less

- Supported entire Utility Division (distribution, transmission and substation teams) including VP, directors, project teams and field teams- Assisted in leading rapid, profitable growth of a team that scaled from 50 to over 200 employees in 2 years- Managed division meetings and team communication strategy- Processed payroll and reimbursements for over 100 IBEW 1245 outside linemen- Optimized end-to-end field payroll processes and developed a training program and best practice… Show more - Supported entire Utility Division (distribution, transmission and substation teams) including VP, directors, project teams and field teams- Assisted in leading rapid, profitable growth of a team that scaled from 50 to over 200 employees in 2 years- Managed division meetings and team communication strategy- Processed payroll and reimbursements for over 100 IBEW 1245 outside linemen- Optimized end-to-end field payroll processes and developed a training program and best practice guide for payroll entry- Created presentations, meeting materials, proposals, and other business critical documents; originated meeting minutes and established action item process- Maintained pipeline and project status in Salesforce; implemented bid intake processes to support pipeline forecasting- Assisted in regular financial forecasting and budget discussions- Oversaw contract status from start to finish- Worked closely with safety team to streamline field workflows and host quarterly safety meetings with field crews- Researched and resolved backdated billing issues- Owned supplier registrations, pre-qualification process and Gold Shovel certification- Built strong cross-functional relationships throughout - Maintained VPO's inbox and multiple calendars Show less

- Effectively manage team of 6 employees; manage employee retention through branch promotions, family-like atmosphere, and merit-based pay increases each year- Promote the sales and service culture through coaching, guidance, and motivation (morning huddles, weekly coaching, and quarterly/year-end performance reviews)- Analyze branch financial data and develop action plans to meet budget goals and exceed revenue goals- Responsible for flawless execution of two branch audits… Show more - Effectively manage team of 6 employees; manage employee retention through branch promotions, family-like atmosphere, and merit-based pay increases each year- Promote the sales and service culture through coaching, guidance, and motivation (morning huddles, weekly coaching, and quarterly/year-end performance reviews)- Analyze branch financial data and develop action plans to meet budget goals and exceed revenue goals- Responsible for flawless execution of two branch audits, assisted in others- Proactively prospect business clients within my community; maintain and deepen relationships with existing businesses by conducting quarterly visits to place of business- Actively partner and maintain strong relationships with all business lines to identify referral opportunities (financial advisor, mortgage loan officer, business banking officers, and private client/wealth management teams)- Grew branch customer experience score by 20% and maintained highest branch customer experience score in the district, third in the region; 100% personal customer experience score rolling 12 months - Owned district sales campaign; create spreadsheets for individual branch tracking and goal planning; send daily/weekly emails with product focus tips and branch sales results- Partner event team lead at Levi's Stadium for selected San Francisco 49er games throughout the season; gathered and attracted fans to visit the US Bank booth for free photos, sweepstakes and credit card sales; reported metrics back to marketing team Show less

- Leads and coachest staff to deliver an exceptional customer experience; daily coaching sessions with employees include successes, next times, and a measurable action plan- Manages daily activities related to sales and operations- Actively partners with other business lines to identify referral opportunities- Coordinates operational activities within the branch to ensure branch operates with minimal risk exposure and satisfactory passing of Retail Quality Assurance assessments and… Show more - Leads and coachest staff to deliver an exceptional customer experience; daily coaching sessions with employees include successes, next times, and a measurable action plan- Manages daily activities related to sales and operations- Actively partners with other business lines to identify referral opportunities- Coordinates operational activities within the branch to ensure branch operates with minimal risk exposure and satisfactory passing of Retail Quality Assurance assessments and operational audits – passed 3/3 audits since 2010- Assists the Branch manager in interviewing and makes recommendations regarding hiring- Reinforces standards for sales and service through training, development, coaching, and motivation- Provides input on employees through quarterly and annual reviews (appraisals, discipline and counseling, and terminations)- Recognizes, rewards, and reinforces outstanding employee performance- Effectively applies selling techniques to open, develop and close sales; creates product interest; actively cross-sellsQ2 first quarter as Assistant Manager - Star of Excellence Winner; help lead branch to reach Pinnacle & Great-O-Meter: 14th in regionQ3 - #1 in LAMP2014 Customer Experience: 81%; increased YOY branch productionBranch production consistently in the top 20% of the divisionIncreased branch customer experience scores by nearly 20% YOYTop Assistant Manager in Customer Experience in Q1 2015 Show less

- Provide a full range of products and services to clients and prospects- Develop and maintain relationships with US Bank partners to maximize sales opportunities and achieve goals- Act as branch primary sales producer- Develop financial plans for clients and ease the transaction from current bank- Provide advice on budgeting, savings, and debt consolidation- Assist clients throughout the home lending process- Develop marketing strategies to grow client base

Assist in new prospect list development; research/analyze names and titles of potential new contacts; research speaking opportunities and content for Twitter postings; develop custom content and draft introductory emails to create new business; sanitize and update the SalesforceCRM prospects by completing various tasks for Crimson’s Business Development and Marketing team

Sales position; sales goals to meet daily; provide excellent customer service and help customers succeed financially; help provide the right solution for customers as well as constant multi-tasking; work with team members closely; constant cash-handling