Marissa Helms Email & Phone Number

Louisville, Kentucky, United States

Milwaukee, Wi

Increased visibility and profitability of WWBIC’s social enterprise including management of daily operations and implementation of long-term strategies for continued growth and support for women and minority-owned businesses in the state of Wisconsin. - Increased average monthly sales by 18%. - Planned and executed quarterly marketing and promotional campaigns to increase brand awareness and stimulate customer growth.- Worked with WWBIC’s small business clients and advisors to feature clients and their products’. - Created foundation elements at the café and catering businesses to provide staff including development of SOP and standard training procedures. - Daily management of café, catering, and gift box businesses including scheduling, inventory management, purchasing, and more. - Hired, trained, and oversaw staff. - Crafted specialty coffee and tea beverages

Milwaukee, Wi

Manage daily operations and special projects for HR and Executive Staff including supporting over 100 employees in nine locations enabling the Mission of providing meaningful employment to people who are blind and visually impaired. - Coordinated and conducted onboarding and exit process including benefits administration for two companies with a wide variety of offerings nationwide including State benefits programs. - Crafted UTD Safety Manual and other HR materials, implemented updated HR processes; developed and administered benchmarking program for performance and employee/customer satisfaction - Facilitated employee education of benefits, HR processes, and trainings. - Conducted internal audits and assisted with external compliance including assistance to payroll. - Coordinate and execute monthly employee lunches and other special events assisting Sales & Marketing, Fund Development, and other departments. - Created, prepared, and distributed quarterly board packages and minutes- Chaired committees on Quality Workplace Environment and Accessibility. - Assisted CEO, Director of HR, and other Executive Leadership in daily schedule management, travel arrangements, expense reports, and special projects as assigned.

Louisville, Kentucky Area

Created and implemented comprehensive plan for expanding and increasing current volunteer utilization.- Drafted and implemented new program polices and procedures, later becoming the standard for National Recreation and Parks Association (NRPA) volunteer manual. - Managed volunteer programming and support for 17+ community centers, 400 staff, and 3,000 volunteers. Audited over 5,000 files for accuracy and relevancy.- Recruited, hired, trained, and supervised up to 7 interns simultaneously including data tracking and grant compliance.- Launched and implemented new streamlined application and background check system for multiple programs. - Created Staff Handbook and training program including multimedia resources- Researched similar programs and industry standards to establish performance guidelines and measure success rate amongst/against similar organizations. - Developed strategic plan to accomplish program goals.

Louisville, Kentucky Area

Served as a VISTA with Louisville Metro Parks and Recreation. (See above.) - Regular monthly reporting and tracking on performance measures for grant compliance. Resulted in the successful renewal of umbrella grant and additional VISTA role at Louisville Metro Parks and Recreation. - Monitored, supervised, advised VISTA summer associates in their direct service. Resulted in increased food security in three community centers located in urban services districts. - Liaison between Louisville Metro Parks and Recreation and Americana Community Center. - Participated in monthly VISTA meetings. Successfully hosting and leading 2 throughout VISTA year. - Assisted in developing and administering on-site orientation plan for on-boarding new VISTAs.

Louisville, Kentucky Area

As an employee at Nancy’s Bagels, I honed my customer relations skills by establishing and maintaining long lasting relationships between a large customer base, coworkers, and suppliers. This position required extensive cash-handling, inventory, ordering/purchasing, coordinating with vendors, rote memorization, a knack for multi-tasking, and the ability to handle high-volume interactions. I excelled in display management, customer satisfaction, and real-time solutions. - Keyholder- Commendations for Excellent Service

Louisville, Kentucky Area

Provide general litigation support including composition of demand packages, complaints, motions, and other litigation materials. Serve as daily office management including serving a s as the liaison between clients, attorneys, and outside counsel, ordering/purchasing, scheduling, and case database management. Perform medical record and legal analysis for supervising attorneys. Recruit, hire, and train new staff. Responsible for acclimating new partner attorneys; case management for motor vehicle, personal injury, workers’ compensation, social security claims, probate, and minor criminal offenses. This is a fast-paced low-tech environment which requires a high capacity for memory, ability to multi-task, and self-starting on prioritized tasks.- Instituted New Client Intake and Case Management Procedures and Protocol- Established and Coordinated Internship Program- Notary Public, Kentucky at LargePredominantly KY & IN Plaintiff's Personal Injury

Louisville, Kentucky Area

Served on Executive Board of Resident Student Association, Created and facilitated Residence programs, Served as liaison between Residents' Association and Campus Wide Sustainability Council, Created initiatives to promote sustainable practices on-campus, Worked directly with Student Life and Housing Staff, Represented the University at local, regional, and national conferences for Housing & Residence Life

Louisville, Kentucky Area

Provide Attorney Support, Compile Estate Planning Data, Gopher

Bachelor Of Arts (Ba), Philosophy, Graduate

Harlan Scholar, UL Housing & Residence Life, UL Sustainability Council

Associate Of Arts (Aa), Paralegal Studies, Graduate