Operations Manager
Current•Worked with customers to fulfil orders by receiving and processing requests, finding best shipment methods, and by answer any further questions regarding the process•Provided technical support by phone and email, including diagnosing and repairing modems, resolving network issues, and installing and configuring software, helping to establish connections between modems and controllers to customers of Innovative Waters•Assisted in keeping track of goods and supplies and managing orders to facilitate sales and production for future product assembly •Assisted in creating invoices and deposit payments using Peachtree and Quickbooks software, processed return requests, issued RMA's, providing order statuses, and order entry.