Responsible for strategic and contractual partnerships of 12+ corporations representing approximately $6M in annual revenue for GetThere, an industry leading corporate travel booking tool. Consulted and furnished best practices for management of global travel program to ensure customer achieves best possible return on investment.

Dedicated to customer Cisco globally supporting 70K+ travelers. Assisted team and travel program by deploying new features and technology.

Special Project - Managed project to convert AXO reseller customers to a new platform.

Manage teams responsible for issue research, resolution, tracking, and escalation for the American Express Online (AXO) products GetThere and Concur. Escalate severe/complex problems to vendors and senior level stakeholders for expedited resolutions. Provide excellent customer service and communications regarding current status’ and updates to both internal and external customers such as – product development, GetThere, Outtask, technical managers, usage managers, acquisition managers, technical support desks, operations, customers and technology partners. Utilize strong business relationships established within the American Express organization, vendors, and our customers to ensure continued customer satisfaction. Provide input on internal Amex Best Practices and expertise to customers regarding site settings and procedures to implement that will help them meet company goals. My team is responsible for new product acceptance testing, new functionality testing (Unit and Regression), and maintenance release testing, testing of the end to end processes between on-line booking tools and operations (File Finishing, MAX, operations, IAR) My position also plays a key role in the transition of our customers from their current AXO to new AXO user interfaces.

Various positions held - Customer Support Specialist, Systems Integration Project Manager, American Express Project Manager / GetThere Technical Support Organization06/01 – 01/03 GetThere Inc. – A Sabre Company - American Express Project Manager / GetThere Technical Support Liaison between internal company divisions and customer American Express regarding product enhancement schedules, deliverables, and future product releases. Interface with Quality Assurance, Engineering, PSO, TSO, Sales, Product Marketing, and Web Development to prioritize and resolve outstanding product issues. Track developments to help manage client expectation for resolutions. Coordinate and communicate to American Express status of reported product issues. Prioritize issues in order to represent American Express critical defects in ESSO organization. Ensure issues are prioritized within all GetThere divisions for resolution. Manage technical issue research and resolution of AMEX product issues with TSO AMEX team. Coordinate quality assurance testing for AMEX CTO product. Serve as contact for hand off of AMEX accounts from implementation to support.

Various Positions Held :01/98 - 03/99 DFW Area Sales Manager08/96 – 01/98, Customer Sales Support Representative - American Airlines06/95 - 08/96, Service Representative, Admirals Club - American Airlines11/94 - 06/95, Supervisor AAdvantage Reservation Desk 05/94 – 11/94, Shift Coordinator/Temporary Supervisor of Operations SRO – American Airlines HDQ TX11/91 – 11/94, Operations Specialist, SRO – American Airlines HDQ TX12/89 – 11/91, American Airlines Reservations – Eastern Reservation Office - Hartford, Connecticut