• Manage 11+ projects simultaneously for the company's top residential estate client account by ensuring projects are executed within budget and delivered in a timely manner.• Champion deployment of Aspire Landscape Management Software by ensuring seamless integration into existing workflows. Coordinate with cross-functional teams to tailor the system to the company’s specific needs, delivering comprehensive training to employees, and providing ongoing support to drive adoption.

• Selected for a competitive program offered to high-potential individuals preparing for a CS role in SaaS• Rigorously trained (300+ hours) and assessed on Customer Success skills by instructional coaches and industry professionals• EQ: cultivating empathy, growth mindset, coachability, overcoming rejection, time management, prioritization• CS workflow: the customer journey; human-centered customer engagement; practical experience with data and tech tools; managing risk and effectively escalating issues; following up with customers and logging activity; creating stories, executive summaries and slide decks for effective EBRs• Tech tools: Gainsight, Salesforce, Google Workspace

• Built meaningful relationships with students by facilitating fun age-appropriate activities for ages 2-5 and creating a safe learning environment that encouraged curiosity, exploration, creativity, and problem-solving skills• Fostered strong rapport with parents by proactively communicating and updating students’ learning progress on child care software app• Supported four teachers manage classrooms of 12-16 students by co-facilitating group time sessions, art projects, meal times, nap hours, potty training, supervise outside play, and planning weekly lessons

• Provided dedicated and personalized support for five Sr. Directors and their large engineering teams of 100+ employees in Apple Cloud Services• Recognized as a trusted advisor for Sr. Directors and their leadership teams to handle highly confidential information, coordinate high level meetings, onboard new hires, and manage global team events such as All Hands, AMA, leadership off-sites, and demos• Supported mentorship, employee training, and Inclusion and Diversity programs by spearheading email communications, surveying employee engagement, and coordinating with stakeholder teams to schedule brainstorming sessions• Pioneered administrative intranet web page that streamlined operational processes and resources across a global team• Managed purchase requisitions for key stakeholders, ensuring deliverables were met in a timely manner

(Under Contract to) Apple, Inc. through PRO Unlimited.

(Under Contract to) Quora, Inc.• Collaborated with recruiters and executive assistants to schedule C-level executives’ visits, demonstrating excellent interpersonal skills and ability to communicate cross-functionally with a variety of internal and external people• Championed food and wellness programs by cultivating strong relationships with vendors, curating a rotation of employee favorite food vendors, and proactively updating weekly menus and wellness schedules• Provided stellar support to the People team by driving hiring process through segmenting resumes and delivering automated personalized communications to 300+ candidates on applicant tracking system • Spearheaded transportation arrangements for annual internal events of 250+ employees