Marissa Lobben Email & Phone Number

New York City, New York, Us

• Responsible and accountable for >$3M of ARR for customers of varying size (up to $20B in annual revenue) and in diverse industries• Manage the entire customer value lifecycle; support, enable, and advise customers to ensure they realize value through their Celonis engagement and nurture renewal and expansion opportunities• Assisted multiple customers in realizing >$1M in value realization, achieving >5x ROI in some instances• Liaise with customer executive stakeholders to ensure strategic alignment across use cases, KPI tracking, and value realization validation

New York City, New York, Us

• Charged with ensuring customers are successful in their Celonis engagement; identify process improvement opportunities, support solution deployment and enablement, and drive value capture

New York, Us

• Project led the launch, operationalization, and evolution of ABM’s COVID-19 response service offerings, EnhancedClean and EnhancedFacility, generating >$300 million in additional revenue; developed digital tools and reporting to support leadership and provide actionable insights, ensuring the success of the program; coordinated efforts to vet >65 vendors/technologies to strengthen and support the program, allowing for customized solutions to meet our clients’ needs; instrumental in the development and deployment of ABM’s ANSI accredited training program to certify >3,500 employees on updated regulatory SOPs• Facilitated leadership workshops and conducted analyses to identify and prioritize core, adjacent, and transformational investment opportunities to drive both organic and inorganic growth; recommendations presented to C-Suite and ABM Board of Directors and helped shape ABM’s 5-year strategy• Conducted a deep-dive competitive analysis of one of our service lines (~$300M annual revenue) to identify strategic path forward in a disrupted industry

New York, Us

• Managed 5 high-profile cross-functional teams dedicated to re-engineering key end-to-end processes; identified root causes and addressed pain points, resulting in increased efficiencies, improved margins, digital enhancements, and financial savings• Developed, piloted, and deployed key labor management initiatives to decrease labor spend for ~$3 billion worth of hourly labor: digital scheduling tool, technology and process standardization, and dashboard for increased visibility and accountability• Created enterprise Metric Dashboard in Salesforce Einstein to allow for on-demand performance tracking across a set of standardized metrics and goals, allowing for easy identification of value-add opportunities; live-demoed the dashboard to ABM Board of Directors and at ABM Top 250 Leadership Conference • Launched and managed ABM's first employee corporate social responsibility program

New York, Ny, Us

• Member of Citibank account, advising on how it can strategically utilize its Olympic sponsorship to grow its brand value, reach its key markets, and drive business growth• Researched and created competitive analyses; identified industry trends, assessed risks, and highlighted opportunity areas, utilizing insights to influence Citibank’s strategic direction• Cultivated and managed strong relationships with internal and external partners; managed Olympic and Paralympic athlete relationships on behalf of Citibank for events, appearances, and content creation

• Standardized game-day processes to increase efficiencies, resulting in surpassed revenue targets for 8 out of 10 home games• Developed an integrated marketing campaign, increasing game attendance by 25%

Lusaka, Zm

• Designed financial cost-benefit models influencing public policy making to combat spread of HIV by Zambian Ministry of Health• Grew a new client roster and cultivated relationships during expansion to a new market, allowing us to exceed sales targets

Hanover, New Hampshire, Us

Grassroot Soccer is a non-profit organization, which uses the power of soccer to help stop the spread of HIV/AIDS. Since 2004 Grassroot Soccer has reached over 800,000 youth.• Created key metrics, conducted research, and analyzed data to determine program effectiveness, guide program implementation, and identify new opportunities and key trends• Engineered digital patient file database for partner clinic and conducted operations analysis, resulting in a new, more innovative business model for Grassroot Soccer

Master Of Business Administration (Mba)

Bs In Business Administration, Minor In Entrepreneurship And Social Enterprises