Marissa Lobben Email & Phone Number

New York City, New York, US

• Responsible and accountable for >$3M of ARR for customers of varying size (up to $20B in annual revenue) and in diverse industries
• Manage the entire customer value lifecycle; support, enable, and advise customers to ensure they realize value through their Celonis engagement and nurture renewal and expansion opportunities
• Assisted multiple customers in realizing >$1M in value realization, achieving >5x ROI in some instances
• Liaise with customer executive stakeholders to ensure strategic alignment across use cases, KPI tracking, and value realization validation

New York City, New York, US

• Charged with ensuring customers are successful in their Celonis engagement; identify process improvement opportunities, support solution deployment and enablement, and drive value capture

New York, US

• Project led the launch, operationalization, and evolution of ABM’s COVID-19 response service offerings, EnhancedClean and EnhancedFacility, generating >$300 million in additional revenue; developed digital tools and.
• Facilitated leadership workshops and conducted analyses to identify and prioritize core, adjacent, and transformational investment opportunities to drive both organic and inorganic growth; recommendations presented to.
• Conducted a deep-dive competitive analysis of one of our service lines (~$300M annual revenue) to identify strategic path forward in a disrupted industry

New York, US

• Managed 5 high-profile cross-functional teams dedicated to re-engineering key end-to-end processes; identified root causes and addressed pain points, resulting in increased efficiencies, improved margins, digital.
• Developed, piloted, and deployed key labor management initiatives to decrease labor spend for ~$3 billion worth of hourly labor: digital scheduling tool, technology and process standardization, and dashboard for.
• Created enterprise Metric Dashboard in Salesforce Einstein to allow for on-demand performance tracking across a set of standardized metrics and goals, allowing for easy identification of value-add opportunities.
• Launched and managed ABM's first employee corporate social responsibility program

New York, NY, US

• Member of Citibank account, advising on how it can strategically utilize its Olympic sponsorship to grow its brand value, reach its key markets, and drive business growth
• Researched and created competitive analyses; identified industry trends, assessed risks, and highlighted opportunity areas, utilizing insights to influence Citibank’s strategic direction
• Cultivated and managed strong relationships with internal and external partners; managed Olympic and Paralympic athlete relationships on behalf of Citibank for events, appearances, and content creation

• Standardized game-day processes to increase efficiencies, resulting in surpassed revenue targets for 8 out of 10 home games
• Developed an integrated marketing campaign, increasing game attendance by 25%

Lusaka, ZM

• Designed financial cost-benefit models influencing public policy making to combat spread of HIV by Zambian Ministry of Health
• Grew a new client roster and cultivated relationships during expansion to a new market, allowing us to exceed sales targets

Hanover, New Hampshire, US

• Grassroot Soccer is a non-profit organization, which uses the power of soccer to help stop the spread of HIV/AIDS. Since 2004 Grassroot Soccer has reached over 800,000 youth.
• Created key metrics, conducted research, and analyzed data to determine program effectiveness, guide program implementation, and identify new opportunities and key trends
• Engineered digital patient file database for partner clinic and conducted operations analysis, resulting in a new, more innovative business model for Grassroot Soccer

Master Of Business Administration (Mba)

Bs In Business Administration, Minor In Entrepreneurship And Social Enterprises