Marissa Rogers Email & Phone Number

Marissa Rogers is a Principal Knowledge Management Specialist at Pegasystems. She possess expertise in social media, email marketing, social media marketing, facebook, salesforce.com and 26 more skills. Colleagues describe her as "I've had the pleasure of working with Marissa on many projects and she's always been very professional, helpful and can solve things in one phone call. A definite asset to the Constant Contact team. " and "I worked under Marissa Rogers during the period of time when her department’s senior manager was out on maternity leave and at a time when the Constant Contact User Community and Social Support team saw an unprecedented and sustained spike in customer feedback and interactions. Marissa took on the volume under these above-average conditions and continued to provide swift support for customers on Twitter, Facebook, and took on extra work in Constant Contact User Community with tenured, expert knowledge. Marissa has been with Constant Contact for over 6 years and has a level of understanding about the product that few employees providing direct customer support possess and this makes her an incredibly valuable and consistent resource. When a customer reaches out with a problem on social media, she is the first to respond in record-breaking time and if the problem is a particularly difficult or intricate one, Marissa knows exactly who to talk to internally to resolve it, or who to escalate the request to. She forms remarkable relationships with customers via social media and this is of such value in this rapidly changing industry of customer support via companies’ social media outlets. She once was working with a dissatisfied, struggling customer and offered to come visit the customer who lived near the place she had chosen to vacation! Now THAT is customer service! Recent studies show that 72% of people surveyed in 2013 expect complaints to be answered on social media in under 1 hour, but Marissa Rogers is the epitomizes instant communication responding to requests on many social channels that she is responsible for monitoring. She herself maintains her own social presence on multiple platforms and stays up-to-date with trending topics and memes across many social avenues and is truly immersed in what is happening today. She has an ability to multi-task far better than anyone I have ever worked under and does it with impressive speed and accuracy. She would be a valuable resource for any company looking for a social media manager because she knows exactly how to build social repoire and execute marketing strategies across social media networks and how to efficiently manage the subsequent case-loads that come with solving customer complaints and requests. Not to mention she has a great sense of humor at the workplace and really elevates the morale of those around her. She’s very fun to work with and for and she’s one of those thoughtful coworkers who enjoys bringing home-baked goodies for co-workers unannounced and yet still doesn’t miss a beat regarding her responsibilities. I highly recommend Marissa as a must-have, experienced marketing and social media specialist and as an employee you wish you worked with."

Listed skills include Social Media, Email Marketing, Social Media Marketing, Facebook, and 27 others.