Marissa Matthews Email & Phone Number

United States

Charlotte, North Carolina, United States

• Receive inbound patient care calls from members and/or service providers to help them navigate and comprehend specific types of Prescription Drug Benefit Plans
• Understand and explain HIPAA guidelines to callers for the protection of personal health information
• Ability to use my expert listening skills to get to the heart of a patient’s question efficiently and document all interactions in real-time
• Identify and address member concerns empathetically
• Consult with interdepartmental stakeholders to resolve prescription issues and concerns for members

Charlotte, North Carolina Area

• Ability to be a team player by adapting to other areas as needed
• Work with customers to understand and resolve issues and ensure positive customer experience
• Taking to-go orders in person, over the phone or third party, ensuring that orders are right and to the satisfaction of the quest when it is picked up
• Keeping high traffic areas extremely clean

Charlotte, North Carolina Area

• Deliver exceptional service to approximately 150 guests daily while establishing excellent relationships with guests
• Certified Host Trainer for all hosts with a training emphasis on customer service and productivity
• Manage conflict resolution with guests, ability to solve problems both accurately and promptly
• Expedite carryout service, averaging sales of over $500 per night
• Assist management with keeping the productivity of the kitchen and wait staff consistent by making sure food is prepared and delivered to the right guests

Charlotte, North Carolina Area

New Bern, NC

• Progressed within the company from Nursery Attendant to Front Desk Associate within a year
• Leveraged communication and negotiation skills. to ensure guest complaints and requests were addressed effectively and with urgency
• Welcomed and completed guest check-in procedures on a daily basis using computerized methods
• Assisted with the organization’s revenue cycle, accepting payments and invoicing customers and supported the Billing department, during the summer.

Master Of Arts - Ma, Mental Health Counseling/Counselor

Clinical Mental Health Counseling. Interests include play therapy, Perinatal Mental health and Postpartum depression

Health Systems Manageent, Health/Health Care Administration/Management

Education record