- Acting as the main point of contact for all clients and the liaison between internal departments- Maintaining client relationships and working to retain existing clients, as well as ensuring current client satisfaction- Collaborating with other departments within the firm to resolve issues and sharing client feedback with other employees- Overseeing the day to day activities relating to assigned client accounts- Ensuring that all services are delivered on time and meet the client’s expectations- Identifying and reporting any recurring issues or challenges and suggesting feasible improvements- Maintaining accurate records of client interactions and feedback - Implementing solutions within the company to become more client oriented and ensure ongoing efficiency

- Consistently delivered exceptional customer service while addressing both staff and customer concerns in real-time- Leveraged strong communication skills to resolve issues efficiently, ensuring high levels of customer satisfaction and fostering a positive team environment- Played an active role in the hiring and training processes, helping onboard new staff and develop training programs that improved employee performance and retention- Identified areas for improvement and implemented changes that streamlined operations and enhanced team efficiency- Identified and established strategic partnerships with local businesses in order to expand the customer base- Coordinated all communications and project timelines, ensuring smooth collaboration and alignment of business goals

- Acquired in-depth knowledge of coffee brews and roasts, which enabled me to memorize drink preferences for regular customers, fostering strong relationships and driving customer loyalty- Consistently delivered personalized service, resulting in repeat business and an increase in customer retention- Managed online orders and ensured accurate order processing by maintaining up-to-date records- Addressed inventory challenges by developing and implementing tailored solutions, minimizing stockouts and ensuring timely order fulfillment, which improved customer satisfaction- Demonstrated exceptional interpersonal and communication skills when dealing with customers that presented with a variety of personal, emotional, and financial needs

- Aligned with the organization’s mission of service and community outreach by embracing a customer-first mentality and becoming fully trained in all operational aspects of the business- Took ownership of opening and closing procedures at two shop locations, ensuring smooth daily operations, adherence to company expectations, and customer satisfaction

- Consistently delivered exceptional customer service, addressing inquiries and resolving issues to ensure a positive customer experience- Managed daily accounts, processed transactions, and maintained accurate financial records, ensuring smooth operations