Manage a team of 5 consultants, providing post go-live support, optimizations, and leading end-to-end implementations. Work directly with clients to assess needs, design solutions, and support consultants in execution.

Oversaw growth and daily operations of the NetSuite support department. Responsibilities included recruiting, sales, SOW creation, and hands-on client support for optimizations, customizations, go-live, and day-to-day operations. Managed a team of 6 consultants.

I came onboard MHI as a Senior Consultant and was quickly promoted to team lead and then Delivery Manger on the Managed Services team. Assisted with departmental growth from 8 employees to over 30. I manage a team of 10 consultants ranging from Staff to Principal level, including mentoring and training my team to allow for promotions to higher levels. I function as the first step back up to the MS Practice Manager and conduct approximately one third of our MS sales operations. Some of my achievements during my time at MHI include:• Internal Atlassian/Jira Admin – having configured a MS help desk for clients to submit tickets resulting in an increase in the number of accounts a consultant can manage• Assist with back-office system improvements and efficiencies• Train and onboard new hires across the company on our internal systems• Have seen a 15% increase in the team’s monthly billings • Maintain oversight on over 100 active client accounts, including collections, advanced solutioning, escalations, contract renewals and more

Worked hands-on with clients to address NetSuite needs, including requirements gathering, optimizations, customizations, and day-to-day support

As Director of Support Services with OnPlan Consulting I am responsible for managing the NetSuite support and implementation departments. This includes working hands on with clients to address their NetSuite needs from implementations, requirements gathering, optimizations, customizations, go-live & day to day support and more. I am also directly responsible for the training and growth of my team members.

I began my role at Stumptown 1 year post implementation; my position was a balance between supporting 200+ users and identifying, then implementing areas of needed system improvements. I managed the relationship with our consulting partners to control costs as well as conflicting interdepartmental requests. In early summer 2016, I took on the lead technical role for a full system/data structure revamp in addition to daily improvements and break fixes. This involved a complete review of all setups, from class and department structure to items and CRM processes. In addition to this I was the JIRA Cloud Admin leading an initiative to move users to a customer portal and project management experience.

I completed a full system wide NetSuite setup and data input analysis for a company operating with "offline inventory" and "offline accounting" procedures due to inadequate training and a self implementation. I focused primarily on inventory and accounting data cleansing and process review, presenting solutions to not only use NetSuite to its fullest, but to streamline all processes in an effort to increase company wide efficiencies. Utilizing the skills and knowledge obtained through many years of experience as well as sessions at SuiteWorld in early May 2015, I set up, performed training on and implemented new features, processes and custom reports and saved searches.Primary NetSuite Responsibilities include:Inventory item-setup review and correctionCreating workflows and SuiteScripts to allow for better system use within company structures and needsTraining of all employees in the areas of the system they useAP & AR data clean upResearch features not currently in use that would be a benefit. Setup, train for and implement those features determined to be needed.Maintain relationship with NetSuite account rep.

I provide the following services to companies as requested. References are available upon request as is a list of current and past clients.Social Media and Marketing Services‣ Daily engagement with fans and customers on Twitter, Facebook, Pinterest, Instagram and all other relevant platforms for your specific business‣ Management and content writing of weekly or monthly email newsletter campaigns ‣ Special event engagement (weeks leading to and coverage throughout event)Content Creation & Editing Services‣ Proofreading/Editing‣ Copywriting‣ Manuscript critique‣ Article or blog writing‣ Business document writing and editingCrowdfunding campaigns (Kickstarter, Indiegogo, etc.)‣ Review, advice and editing or copywriting for campaign‣ Daily engagement with fans and possible backers on social media sites‣ Gauging of areas and times of highest engagement to ensure best outreach to backers

Obtained a 45% increase in twitter followers & 35% FaceBook likes over 2 monthsContinuously monitor online public relations and ensure the success of brand initiativesDeveloped social media marketing strategies to determine rate of return. Identify and tap into new channels to optimize site traffic and hit ratesResearch and write engaging, unique content for site. Ensure placement in social content Web sites.Ensure proper SEO techniques are used on all postsEdit all posts for accuracy, proper grammar and readabilitySchedule posts to ensure highest traffic

Having developed brand strategies and statistics systems to effectively increase brand awareness, engagement and traffic to the site, I obtained a 10% increase in twitter followers & 3% FaceBook likes in 3 months. By writing & improving product copy, blog posts, optimizing images for web and ensuring all information was accurate I was able to increase overall product health by 30% and number of page views by 15%.My responsibilities as a Product Manager included cultivating mutually beneficial & productive vendor relationships with the representatives from the 60 brands whose products I managed, setting pricing and margins, and planning strategic marketing initiatives. To ensure that my vendor's products performed as well as possible, I maintained healthy inventory levels, planned sales activities (email, web, phone campaigns)and worked with the sales team on product launches and sales initiatives.

Conducted onsite one-on-one and group training sessions resulting in increased end user productivity & reduction in errorsUsed project management skills on new implementations to ensure all deadlines and deliverables were metProvided telephone and onsite IT and Yardi support for users of 60+ property management clientsProvided SQL & front end database implementations, maintenance, clean up and correctionsWrote, updated and implemented user guides and training manualsCreated, deliver and follow up on SOWs & Service ContractsSupport provided for Yardi property management software and modules including; Yardi Voyager, PAYScan, Condo, Co-Op & HOA, New York, Senior Housing. Provide corporate group and one on one training in the above as well as Nexus Payables & Rent Payment.

Create custom menu sets for end usersProvide telephone and onsite IT and Yardi support for usersSQL & front end database maintenance, including insert and update statementsUser set up and maintenanceNew Property build utilizing an ETL interface and file upload system

Responsible for all Operations aspects of a ground floor non-profit startup Incorporation of Business, complete 501(c) application, open bank accountAssist with implementation of policies & proceduresHandle all Social Media accounts until official volunteer was foundHandle disciplinary issues that may arise within a staff of 50+ volunteers

Short term contract assisting Human Recourses Communications Department with website & HTML page creation and updates.

Achievements: Developed and implemented custom Yardi SQL Script reports Wrote and updated a comprehensive user manual for Yardi database Responsibilities: Assistant to the Vice President, Director of Properties, and Director of Maintenance Responsible for background screening, training of new employees and new hire paperwork, Write and distribute monthly newsletters for 7 apartment communities Process security deposit disbursements Handle all disputes from residents Computer software and hardware maintenance and repair, email setup, website maintenance (html & CSS) Yardi SQL & front end database maintenance Maintain traditional and electronic calendar for VP Direcor of Maintenance and Director of Properties Manage social media accounts Event planning for all employee & resident events Obtain and compare vendor bids and proposals Assist with yearly and monthly budget creation and review Other projects and duties as needed

Achievements: Analyzed and implemented more efficient office processes and company wide policies and procedures Completely revamped an out of date filing system Responsibilities: Responsible for training of new employees; including computer training as well as policies and procedures Process rental applications, move-ins, and move outs including security deposit disbursements Handle all disputes from former residents with regards to security deposits Computer software and hardware maintenance and repair, including main server maintenance and back up Database maintenance and clean up SQL report updates and maintenance

Responsible for marketing all vacancies in a manner that will ensure quality residents for an 80 unit apartment building Process and screen all applicants, including credit reports in accordance with fair housing regulations Schedule maintenance repairs and turnovers Prepare purchase orders and manage budgets

All aspects of on-site property management.

Provided Bookkeeping, Marketing and Office Management for a chain of retail/Tattoo shops in the southern Silicon Valley.

Check passengers luggage for IEDs

Achievements: Devised and implemented a modern filing system and concise forms Responsibilities: Coordinated all admissions and discharges Responsible for all advertising, and customer relations Answered all telephone calls and directed callers to the appropriate person Scheduled and mediated family care-plan meetings. MDS assessments and other CHAMP related procedures Responsible for marketing

Handled all aspects of human resources and payroll at the store level, including interviews, hiring, discipline and ending employmentResponsible for verifying count out procedures and bank depositsCreated and implemented an effective training and customer service programMaintenance of logs, journals and sales reportsDaily and weekly schedules for a staff of 50+ peopleOther duties included ordering, receiving and merchandising, books, accessories, sidelines and office supplies