Marissa Nolan Email & Phone Number

Portland, OR, US

Santa Ana, California, US

Manage a team of 5 consultants, providing post go-live support, optimizations, and leading end-to-end implementations. Work directly with clients to assess needs, design solutions, and support consultants in execution.

Arlington, VA, US

Oversaw growth and daily operations of the NetSuite support department. Responsibilities included recruiting, sales, SOW creation, and hands-on client support for optimizations, customizations, go-live, and day-to-day operations. Managed a team of 6 consultants.

New York, NY, US

• I came onboard MHI as a Senior Consultant and was quickly promoted to team lead and then Delivery Manger on the Managed Services team. Assisted with departmental growth from 8 employees to over 30. I manage a team of.
• Internal Atlassian/Jira Admin – having configured a MS help desk for clients to submit tickets resulting in an increase in the number of accounts a consultant can manage
• Assist with back-office system improvements and efficiencies
• Train and onboard new hires across the company on our internal systems
• Have seen a 15% increase in the team’s monthly billings
• Maintain oversight on over 100 active client accounts, including collections, advanced solutioning, escalations, contract renewals and more

Portland, Oregon, US

Worked hands-on with clients to address NetSuite needs, including requirements gathering, optimizations, customizations, and day-to-day support

Vancouver, WA, US

As Director of Support Services with OnPlan Consulting I am responsible for managing the NetSuite support and implementation departments. This includes working hands on with clients to address their NetSuite needs from implementations, requirements gathering, optimizations, customizations, go-live & day to day support and more. I am also directly.

Scottsdale, AZ, US

Portland, Oregon, US

I began my role at Stumptown 1 year post implementation; my position was a balance between supporting 200+ users and identifying, then implementing areas of needed system improvements. I managed the relationship with our consulting partners to control costs as well as conflicting interdepartmental requests. In early summer 2016, I took on the lead.

I completed a full system wide NetSuite setup and data input analysis for a company operating with "offline inventory" and "offline accounting" procedures due to inadequate training and a self implementation. I focused primarily on inventory and accounting data cleansing and process review, presenting solutions to not only use NetSuite to its fullest, but.

• I provide the following services to companies as requested. References are available upon request as is a list of current and past clients.Social Media and Marketing Services
• Daily engagement with fans and customers on Twitter, Facebook, Pinterest, Instagram and all other relevant platforms for your specific business
• Management and content writing of weekly or monthly email newsletter campaigns
• Special event engagement (weeks leading to and coverage throughout event)Content Creation & Editing Services
• Proofreading/Editing
• Copywriting

Obtained a 45% increase in twitter followers & 35% FaceBook likes over 2 monthsContinuously monitor online public relations and ensure the success of brand initiativesDeveloped social media marketing strategies to determine rate of return. Identify and tap into new channels to optimize site traffic and hit ratesResearch and write engaging, unique content.

Having developed brand strategies and statistics systems to effectively increase brand awareness, engagement and traffic to the site, I obtained a 10% increase in twitter followers & 3% FaceBook likes in 3 months. By writing & improving product copy, blog posts, optimizing images for web and ensuring all information was accurate I was able to increase.

Calabasas, CA, US

Conducted onsite one-on-one and group training sessions resulting in increased end user productivity & reduction in errorsUsed project management skills on new implementations to ensure all deadlines and deliverables were metProvided telephone and onsite IT and Yardi support for users of 60+ property management clientsProvided SQL & front end database.

Foster City, California, US

Create custom menu sets for end usersProvide telephone and onsite IT and Yardi support for usersSQL & front end database maintenance, including insert and update statementsUser set up and maintenanceNew Property build utilizing an ETL interface and file upload system

Seattle, WA, US

Responsible for all Operations aspects of a ground floor non-profit startup Incorporation of Business, complete 501(c) application, open bank accountAssist with implementation of policies & proceduresHandle all Social Media accounts until official volunteer was foundHandle disciplinary issues that may arise within a staff of 50+ volunteers

Foster City, CA, US

Short term contract assisting Human Recourses Communications Department with website & HTML page creation and updates.

Achievements: Developed and implemented custom Yardi SQL Script reports Wrote and updated a comprehensive user manual for Yardi database Responsibilities: Assistant to the Vice President, Director of Properties, and Director of Maintenance Responsible for background screening, training of new employees and new hire paperwork, Write and distribute monthly.

Achievements: Analyzed and implemented more efficient office processes and company wide policies and procedures Completely revamped an out of date filing system Responsibilities: Responsible for training of new employees; including computer training as well as policies and procedures Process rental applications, move-ins, and move outs including security.

Responsible for marketing all vacancies in a manner that will ensure quality residents for an 80 unit apartment building Process and screen all applicants, including credit reports in accordance with fair housing regulations Schedule maintenance repairs and turnovers Prepare purchase orders and manage budgets

All aspects of on-site property management.

Provided Bookkeeping, Marketing and Office Management for a chain of retail/Tattoo shops in the southern Silicon Valley.

Bolingbrook, Illinois, US

Check passengers luggage for IEDs

Achievements: Devised and implemented a modern filing system and concise forms Responsibilities: Coordinated all admissions and discharges Responsible for all advertising, and customer relations Answered all telephone calls and directed callers to the appropriate person Scheduled and mediated family care-plan meetings. MDS assessments and other CHAMP.

US

Handled all aspects of human resources and payroll at the store level, including interviews, hiring, discipline and ending employmentResponsible for verifying count out procedures and bank depositsCreated and implemented an effective training and customer service programMaintenance of logs, journals and sales reportsDaily and weekly schedules for a staff.