Marissa Jensen Email & Phone Number

Cary, Nc, Us

Sydney, Nsw, Au

• Lead and implemented enterprise architectural solutions (Integration and Functional)• Provided tech. leadership/mentorship to internal/partners to foster culture of innovation• Controlled vendor delivery for Atlassian’s fortune 100 companies (risk mgmt.& comms.) • Accountable for customer’s maturation in solution areas: Agile, DevOps & ITSM • Functioned as trusted advisor for implementing Solution area Products, (Guidance) • Partnered with Product, channel partners, vendors, and on behalf of clients (advocacy) • Researched emerging technologies to provide superior support and vision in delivery• Ensured all solutions meet performance, scalability and security requirements for clients• Conducted solution workshops with customers and partners (SME in Cloud performance) • Increased Advisory sales throughout Fortune100 companies due to internal networking/goodwill ($5m)• Analyzed customer data and metrics (Trends) to increase opportunities for expansion• Advocated as voice of the customer internally and resolved contract inquires timelyTechnical Skills:• Atlassian Data Center/Cloud administration,,Access, ITSM, Beacon and DevOps • Git,K8, S3, DynamoDB, EC2 Lambda, ClamAV,Apache Kafka, JVM, Java, SQL, object-oriented programming, IDE, Automation, Mulesoft, REST API, Micro-service, SaaS, Azure, IDP, Azure, Spring Boot, CI/CD, Scripting, CSS, HTML,MongoDB, and GraphQL.• Drafting Deployment Architecture (Scaling/ Maintaining) in (AWS) or On-Prem + zero downtime upgrades (Blue/Green & Canary)• QA Test automation frameworks (J-meter, X-Ray and BDD/Cucumber), Test quality standards, problem solving, systems thinking• AppDynamics, Dynatrace, Splunk, Datadog, Ansible, and AWS Cloudfront Managerial Skills:• Introspective process reviews around incumbent processes and future implementations • Growing Teams through, Empathy, courage, respect, delegation, and empowerment• Managing LoB spend and orchestrating investment areas and resource (IC) allocation

Sydney, Nsw, Au

• Consulted with clients on value propositions of solutions/ roadmap for implementation• Bridged the gap between sales, marketing, product and customer support teams• Identified additional opportunities for cross-product/solution expansion• SME able to provide compelling-story why full-tech stack unleashes their potential • Proactive in creating strong partnerships within client organizations, unlocking leads• Empathy and understanding of clients business needs, and desired strategic outcomes• Fostered a customer-centric approach to provide fast time time-to-value in usage• Reduced churn with customer-round-tables, success planning, and on-site workshops• Lead onboarding and training/expansion discussions to delight and excite clients• Mentored and coached junior members to level-up initiatives and corporate sales goals

Wayne, Pa, Us

• Lead consultant tasked with assessing operational Release on Demand opportunities• Spearheaded the DevOps training/enablement for developers and solution engineers in CSTechnical Deliverables:• EC2, S3, Scanning via ClamAV,Jenkins, Ansible, Checf, runbooks and E2E deployment,Splunk - Enterprise (Query, Admin., Alerts, Dashboards),AppDynamics - Health reporting, AWS Cloudfront Monitoring, Grafana Dashboards, JMeter Automations (Execution), Salesforce integrations (ChatBot) • Git - deployment, scaling and orchestration

Stamford, Connecticut, Us

• Developed chaos engineering experiments in lower environments to address load issues• Devised Proactive monitoring solutions to improve service resiliency and built-in quality changes (dashboards, alerts, scripts, cron, and reactive monitoring solutions AppD/Dynatrace)• Implemented service availability via SLOs, SLIs, and strived for 4 9s of availability• Responsible for customer impacting issues and Root Cause Analysis research• Reduced toil in automating Deployment process and error profile identification (Runbooks)• Monitored call flows, ALB configs, and Deployment approaches (Proposed Arch. solutions)Technical Deliverables:• Splunk - Enterprise (Query, Admin., Alerts, Dashboards)• AppDynamics Health Reports (Alerts, Dashboards)• DataDog - Enterprise (Query, Admin., Alerts, Dashboards)• JMeter Performance Scripts (Execution)• Instana - Monitoring• AWS S3, Kubernetes K8,Helm, Jenkins, nodejs, Git, Bitbucket, json, python, .net• Tableau, data lake- reporting (SNOW)• Integrations between Ansible, Terraform, Jenkins, Kubernetes, Chef.io

Stamford, Connecticut, Us

• Partnered closely with Operations leaders to promote DevOps Blue/Green deployment, Canary models• Worked with engineers to improve FLOW in Release Process by analyzing bottlenecks/deficiencies • Communicated with C level leadership on Release Priorities and AWS environment allocations• Devised innovative release process improvements, change management, enabling shorter deployments• Facilitated Program Increment planning sessions, coordinated with LoBs on priority/ planning lists• Provided SAFe, Agile, DevOps, Kanban, to Development Teams to promote superior planning (OKRs)• Facilitated Root Cause Analysis (RCA) post mortems and process improvements in deployments• Monitored changing market conditions, adjusting video technology strategies accordingly with Product• In charge of vendor source control, maintenance, and configuration management in systems• Worked cross-organizationally to monitor internal/vendor based code deploys in Production instanceTechnical Deliverables:• MicroService bucket configurations house in AWS - Integrations, dependencies, architecture• Monolithic Service (Bare Metal) management - Integrations, dependencies, architecture• Kubernetes K8 Clusters, Helm, and Jenkins mgmt - Deployment process and leading practices•Terraform, Anisble, Git, Bitbucket, S3, DBS, Angular JS, Bootstrap,K8,

Stamford, Connecticut, Us

• Oversaw team of 6 Jira admins, while setting standards in Release predictability (Upgrades, BAU)• Developed support team process queue, hired candidates and assessed plugin needs/ budgets• Coached Dev teams on benefits of Agile ceremonies, and benefits of continuous platform inspections• Matured alerting and monitoring of instance to reduce outages and JVM Out of Memory/ Heap issues• Partnered closely with Operations to build superior ALB configurations for Disaster recovery Technical Deliverables:•Scripts/Reports made in Python – UNIX and posted via scheduled CRON shell scripts•Bi-directional integrations via JSON, CSV, XML, WSDL (SOAP), to APIs & BI databases.•Automated Tableau reports built off of REST pushes via complex SQL (JQL) queries•Powerbuilder RESTfu web APIs devised application performance monitoring (UNIX shell)•Groovy scripts to monitor JVMs by node and report via Solarwinds REST API.•JAVA based Confluence add-ons (REST API calls, automation, app maintenance) •AWS (Snowflake) integrations for unidirectional pushes to LoB Bi reporting DB•Devised Testing automated YAML Framework for performance testing

Langley, Berkshire, Gb

• Prioritized product features and UX/UI needs in roadmap• Aligned internal customer stakeholders on Product Vision• Assessed feedback on enhancements with deep understanding of code base• Removed impediments for Dev team and managed sprint velocity• Assisted in planning and managed risks/ blockersTechnical Deliverables:• Microsoft Azure application/ services deployment for POS front ends for Agency based systems. • GDS based solutions B2B, B2C + Mid-office (Galileo, Apollo, Worldspan) OTAs & Travel agencies.• SMS push integrations marketing awareness (Fares and hospitality -Hotelzon) via customer APIs.• ATPCO adhered solutions and management of all sensitive PII, and PNR related data.• GDS Fare related aggregation and custom UI portal administration for Rich Content and Branding• SQL based RDB queries used in Testing/ script creation

Atlanta, Georgia, Us

• Performed integration testing, automation, regression• Coordinated release test automation planning• TDD process improvements -automation scripting, performance load testing and toil reduction*TDD - Test Driven DevelopmentTechnical Deliverables:• Microsoft Azure, SQLDB, GDS code base integrations• SOAP API, SDK, JSON, XML, REST• HP ALM Quality Assurance Test suite mgmt• TestRail, Xray, Quest and YAML• JVM administration/provisioning for Rich Content team

Armonk, New York, Ny, Us

• Delegated Mainframe server repairs by region for all IBM hosted clients. (California region)• Procured UNIX server blades, JVMs, and turn-key data centers for IBM NDCs• Maintained and monitored operation relationship and integration environments• Oversaw lower environment releases and mitigated risks• TCP dumps, network config, Headend configurations, Putty AdministrationTechnical Deliverables:•IBM Cognos Analytics – BI reporting and research•Putty, UNIX, vCenter (IMM2) server-remote desktop client •ToolsCenter Suite GUI (UNIX), telemetry logs

Jacksonville, Fl, Us

• Managed a team of 6 ICs • Responsible for growth plans and quarterly reviews of team members• Provided oversight into staffing/training team mates and process metrics• Assisted in coaching opportunities around VA Loan changes and processes