Marissa Jensen Email & Phone Number

Cary, NC, US

Sydney, NSW, AU

• Lead and implemented enterprise architectural solutions (Integration and Functional)
• Provided tech. leadership/mentorship to internal/partners to foster culture of innovation
• Controlled vendor delivery for Atlassian’s fortune 100 companies (risk mgmt.& comms.)
• Accountable for customer’s maturation in solution areas: Agile, DevOps & ITSM
• Functioned as trusted advisor for implementing Solution area Products, (Guidance)
• Partnered with Product, channel partners, vendors, and on behalf of clients (advocacy)

Sydney, NSW, AU

• Consulted with clients on value propositions of solutions/ roadmap for implementation
• Bridged the gap between sales, marketing, product and customer support teams
• Identified additional opportunities for cross-product/solution expansion
• SME able to provide compelling-story why full-tech stack unleashes their potential
• Proactive in creating strong partnerships within client organizations, unlocking leads
• Empathy and understanding of clients business needs, and desired strategic outcomes

Wayne, PA, US

• Lead consultant tasked with assessing operational Release on Demand opportunities
• Spearheaded the DevOps training/enablement for developers and solution engineers in CSTechnical Deliverables:
• EC2, S3, Scanning via ClamAV,Jenkins, Ansible, Checf, runbooks and E2E deployment,Splunk - Enterprise (Query, Admin., Alerts, Dashboards),AppDynamics - Health reporting, AWS Cloudfront Monitoring, Grafana Dashboards.
• Git - deployment, scaling and orchestration

Stamford, Connecticut, US

• Developed chaos engineering experiments in lower environments to address load issues
• Devised Proactive monitoring solutions to improve service resiliency and built-in quality changes (dashboards, alerts, scripts, cron, and reactive monitoring solutions AppD/Dynatrace)
• Implemented service availability via SLOs, SLIs, and strived for 4 9s of availability
• Responsible for customer impacting issues and Root Cause Analysis research
• Reduced toil in automating Deployment process and error profile identification (Runbooks)
• Monitored call flows, ALB configs, and Deployment approaches (Proposed Arch. solutions)Technical Deliverables:

Stamford, Connecticut, US

• Partnered closely with Operations leaders to promote DevOps Blue/Green deployment, Canary models
• Worked with engineers to improve FLOW in Release Process by analyzing bottlenecks/deficiencies
• Communicated with C level leadership on Release Priorities and AWS environment allocations
• Devised innovative release process improvements, change management, enabling shorter deployments
• Facilitated Program Increment planning sessions, coordinated with LoBs on priority/ planning lists
• Provided SAFe, Agile, DevOps, Kanban, to Development Teams to promote superior planning (OKRs)

Stamford, Connecticut, US

• Oversaw team of 6 Jira admins, while setting standards in Release predictability (Upgrades, BAU)
• Developed support team process queue, hired candidates and assessed plugin needs/ budgets
• Coached Dev teams on benefits of Agile ceremonies, and benefits of continuous platform inspections
• Matured alerting and monitoring of instance to reduce outages and JVM Out of Memory/ Heap issues
• Partnered closely with Operations to build superior ALB configurations for Disaster recovery Technical Deliverables:
• Scripts/Reports made in Python – UNIX and posted via scheduled CRON shell scripts

Langley, Berkshire, GB

• Prioritized product features and UX/UI needs in roadmap
• Aligned internal customer stakeholders on Product Vision
• Assessed feedback on enhancements with deep understanding of code base
• Removed impediments for Dev team and managed sprint velocity
• Assisted in planning and managed risks/ blockersTechnical Deliverables:
• Microsoft Azure application/ services deployment for POS front ends for Agency based systems.

Atlanta, Georgia, US

• Performed integration testing, automation, regression
• Coordinated release test automation planning
• TDD process improvements -automation scripting, performance load testing and toil reduction*TDD - Test Driven DevelopmentTechnical Deliverables:
• Microsoft Azure, SQLDB, GDS code base integrations
• SOAP API, SDK, JSON, XML, REST
• HP ALM Quality Assurance Test suite mgmt

Armonk, New York, NY, US

• Delegated Mainframe server repairs by region for all IBM hosted clients. (California region)
• Procured UNIX server blades, JVMs, and turn-key data centers for IBM NDCs
• Maintained and monitored operation relationship and integration environments
• Oversaw lower environment releases and mitigated risks
• TCP dumps, network config, Headend configurations, Putty AdministrationTechnical Deliverables:
• IBM Cognos Analytics – BI reporting and research

Jacksonville, FL, US

• Managed a team of 6 ICs
• Responsible for growth plans and quarterly reviews of team members
• Provided oversight into staffing/training team mates and process metrics
• Assisted in coaching opportunities around VA Loan changes and processes