• Provides exemplary customer service to faculty and stakeholders to support the efficient use of teaching and learning technology tools.• Leads faculty, collaborating with academic leadership to develop course level outcomes, objectives and curriculum for all course modalities, and assists faculty to generate an understanding of program level objectives, instructional models, and positioning for target audience/market.• Collaborates with subject matter experts and other stakeholders in editing, writing, and designing instructional content for courses, in voice and style suited to the target audience, and in accordance with institutionally determined learning models and best practices.• Manages the creation of course blueprints, course scope & sequence, and media planner documents that outline the overall objectives of courses, and allows for the development of digital content.• Builds and maintains master courses, ensuring that learning materials, activities and assessments are all consistent with the learning outcomes and commensurate with the learning needs of diverse students for which the course is designed.• Plans, designs & develops a variety of instructional media elements. Coordinates media production: obtains necessary approvals; plans budget; sets schedule and production timelines; arranges vendor relationships; assembles final elements of media; integrates media into online courses to ensure all accessibility and quality standards are met.• Creates/builds all course components in LMS and assures courses meet or exceed QA standards, including navigation, technical functionality, meticulous proofreading and editing.• Facilitates decision making with budget, time, and resources in mind and is proactive in identifying potential problems and solutions to ensure course development is completed on time and within budget and QA standards.• Provides oversight of the quality of work performed by external vendors, including Contract Instructional Designers.

Conduct quality assurance for all course content, assessments, and media content. Ensure courses follow a strict checklist of quality standards. Complete the Quality Assurance process for all new and revised courses with efficiency and scalability. Managed content distribution to online channels and social media platforms.• Collaborated with marketing and design teams to develop and plan site content, layout, and style.• Used content management system to analyze user engagement and website traffic metrics.• Maintained content marketing calendar to schedule creation and delivery deadlines.• Directed website content by gathering information and integrating data from other departments.• Revamped email marketing strategies to increase open and click-through rates by 30%.Applied knowledge and skills to create learning experiences and materials, following a systematic assessment of needs, designed a process, developed learning materials, and evaluated the effectiveness of the experiences. Developed training materials for various delivery methods by transforming highly technical details to a clearer learner understanding. Designed, developed, and implemented measurement and evaluation strategies to evaluate the efficiency and effectiveness of learning solutions on performance.• Developed online quality and business intelligence courses using an articulate storyline, assessment tools, and creativity. • Leveraged technology to execute instructional design presentations and maintained standard delivery with Microsoft office application and research skills.• Reviewed efficiency and scalability of all newly revised courses in a collaborative work style and developed interactive and engaging strategies from source materials.• Maintained effective workflows with excellent communication skills, understood the adult educational theory, and followed a pragmatic instructional design approach. Planned and monitored the implementation of technology-based learning programs.

Engaged teachers' professional development to effectively use Microsoft software in virtual and hybrid learning environments. Planned and implemented appropriate learning solutions for grade level, ELL & ESL, and incorporated significant interactive elements, including complete simulation of software functions to support performance-based learning objectives.• Designed and developed instructional content and material usable for the targeted audience and documented students' progress by updating weekly reports with Microsoft applications.• Integrated accurate grade level curriculum in Math and Science for the 5th Grade and provided individualized instructional design to each student by promoting interactive learning• Employed effective written and verbal communication of instructions to ensure accurate understanding.• Planned lessons according to district standards to cover requirements and prepare for standardized tests.• Helped students develop self-esteem and life skills by fostering healthy conflict resolution, critical thinking, and communication.• Implemented classroom management improvements to enhance class morale and engagement.

I worked closely with the owner to manage orders, design and market products and customer service. Managed the creation of intentional product designs through collaborations with in-house and 3rd party product creators and designers. Performed brand identity services and conducted usability testing for product requirement priorities• Designed, created, and packaged products for shipped custom orders in a multiple online Etsy Shops• Engaged shop owners to market and advertise the products and brands and ensure users' satisfaction.