Marissa Peluso Email & Phone Number

Develop and implement strategic program plans and tools including confidential memos, investigation files, public content, reports and records. Create reports and document briefings for management and City Council. Assist in developing and refining communications policy, guidelines and evaluation methods. Participate in pre-trial discussions to resolve disputes and facilitated meetings, negotiations, or other interactions among the parties involved in a dispute.Create and prepare enforcement files suspected of not complying with City Bylaws. Liaise with Bylaw Supervisor for file assignment, make recommendations and collaborate with investigator on next enforcement steps.Prepare program statistics and reports as required by Manager for internal and public consumption.

Respond to telephone and written enquiries and complaints from public, staff, legal firms and outside agencies regarding business licence, utilities, property taxes and other general accounting. Interpret, understand, and apply relevant bylaws, statues and regulation, policies and procedures. Ability to clearly articulate financial information to non-finance audiences.Review water usage and analyze water meter and financial reports, investigating accounts and generating revised bills and customer refunds. Responsible for processing accounting transactions and preparing month end and year end reconciliations of various sub-ledgers to general ledger.

Responsible for complex technical and strategic planning, organization and coordination of the 2021 and 2022 U-Pass application intake. Created and implemented business processes and policies for new initiative, by designing workflow and data transfer processes to establish City program practices and standards.Continuous collaboration and communication with internal and external teams, promoting a positive and cooperative outcome for all stakeholders. Compile, generate, and maintain accurate statistical reports used for reporting and other decision making, such as contract negotiation with BC Transit and submissions to council. Manage personal workload, prioritize tasks and identify emerging issues with program, to quickly mitigate any program implications.

Conduct intake and review of all 2021 Strategic Grant applications, exercising due diligence in verifying and validating information submitted by various non-profit organizations. Provided research and created synthesized analysis reports, including an assessment of organization’s financial stability, potential liabilities and evaluate program policy to ensure currency and relevance to current City initiatives.Responsible for coordinating with staff across various departments to collect statistical information on City operations, to provide an accurate and transparent account of current standing for the 2021 -2025 Financial Plan. Compiled statistical information into written statements and informational graphs, which are to be published in the new financial plan.

Assisted the Financial Analysts in processing accounting transactions, maintaining the land system modules, preparing analysis and financial reports. Responsible for processing cash journals, adjustments and payments, reconciling general ledger accounts and distributing month end financial reports.Prepare and process invoices to outside agencies and the public for City services including property taxes, utilities and business licences.Respond to enquiries from the public, staff, department clients and outside agencies such as ICBC, other local governments, and financial institutions.

Engaged with public inquiries in person, by written or verbal communication, while providing timely, respectful and culturally competent, outstanding customer service. Practiced in demonstrating sensitivity and understanding with issues related to individual and collective barriers faced by diverse groups and communities.Experienced in communicating with individuals who are frustrated, concerned, confused or hostile, all while providing positive resolutions to each situation.Responsible interpretation and application of City and Provincial Policy in fielding inquiries related to property tax, utilities, parking, bylaws and business licensing. High proficiency and accuracy for cash handling and processing procedures.

Bachelor Of Commerce - Bcom

Business And Economics