Contract Compliance Field Supervisor
CurrentPerform field activities for all Mobility Management Services (MMS) programs monitoring pickups, inspecting all aspects of drivers and vehicles to ensure compliance with DART’s purchased transportation contract, reporting any instances of unsafe or unprofessional conduct, as well as vehicle issues.Monitor Contractor service delivery for all MMS programs through dashboards and transit software in the MMS Control Center. Notify appropriate DART and Contractor staff of situations impacting the delivery of service, including unscheduled trips, late pull outs, late pickups, and safety concerns through phone calls and written documentation.Follow and support compliance of safety rules, policies, and procedures in support of DART’s safety guidelines, rules, regulations, and other operational priorities.Audit contractor quality assurance programs and items related to contract compliancein the areas of scheduling, dispatch, and Where’s My Ride. Track incidents/accidents, service delays and vehicle problems. Document contractor performance.Perform various administrative duties, including writing and submitting reports relating to incidents, accidents, and service conditions. Identifies existing or future potential issues impacting the efficiency or effectiveness of service delivery and brings issues to appropriate departments for resolution.Investigate service-related complaints and operational concerns etc. Provide routing/service information and assistance to customers, as needed.Assists during emergency situations such as accidents and incidents from both the MMS Control Center and the field, coordinating with Police, Fire-Rescue, EMS, DART and Contractor staff, customers, caregivers, and other stakeholders. Transport customers if needed.Receive and respond to requests from various government agencies to transport individuals with disabilities, either coordinating transportation by our Contractor or transporting in a DART non-revenue vehicle if necessary.
