Marissa Sparno Email & Phone Number

Florham Park, New Jersey

• Delivered outstanding customer service to Season Ticket Holders as well as general fans through phone, chat, and email channels while being the most consistent metric hitter within the Client Relations department.
• Responsible for implementing new policies, enhancing experiences, and expanding added value to the Jets Rewards loyalty program.
• Assisted with Season Ticket Holder events at AHJTC, MetLife Stadium and other locations.

Seaside Heights, NJ

• Developed a social media presence with the use of Facebook, Twitter, and Snapchat.
• Accountable for all aspects of a high-volume restaurant bar including opening & closing procedures and extraordinary customer service.
• Implemented new systems for staffing and inventory.

Greater New York City Area

• Helped style renters while rental, troubleshooting and exceeding daily metrics.
• Constantly provided renters with the “Cinderella Experience” via Rent the Runway’s channels of communication while generating positivity and helpful resources within direct micro team and across the sales floor.

Florham Park, NJ

• Assisted with the transition of a Season Ticket Holder base of nearly 20K from paper to digital ticketing.
• Built and maintained relationships with Season Ticket holders while collecting data and recommendations to improve the new Jets Rewards program.

Florham Park, New Jersey, United States

• Engaged in fan interaction inside the Premium areas of MetLife Stadium.
• Contributed to the execution of event preparation for game day and non-game day events.

Atlantic City

• Collaborated with various teams to strategize social media content to drive engagement for events around the properties.
• Assisted in the promotion of on property events via outlets such as Facebook, Twitter, and blogging.

Flushing Meadow

• Provided valuable information concerning the logistics of the US Open such as pricing, events, and other general knowledge inquiries to US Open attendees.
• Assisted in events held exclusively for Full Series subscribers of the US Open.

• Analyzed social media avenues to ensure that content was relevant and current.
• Maintained several of Playboy Enterprises Inc.’s numerous social media outlets and complied data on their usage and consumer impact.

• Directed the incoming and outgoing sample merchandise for high fashion magazines and advertising partners.
• Acted as Marketing Assistant in the planning and facilitation of Mercedes Benz Fashion week.

American Sign Language (Asl)

Bachelors, Science Advertising And Marketing Communications

Activities and Societies: Women in Cable Telecommunications, Cum Laude

Associates Of Applied Science, Fashion Merchandising

American Sign Language (Asl)