Marissa Varney Email & Phone Number

Eden Prairie, Minnesota

As an Account Manager at C.H. Robinson my main responsibilities included: business development, customer experience, financial accountability and process efficiency, order management, and leading with a consultative approach. I managed a customer portfolio of 12 small to mid-size customers on a day-to-day basis, each with a unique set of requirements for their business success. As the primary point of accountability for the client, I was responsible for customer advocacy, collaboration across the C.H. Robinson network, and driving continuous improvement. • Engaged a portfolio of twelve small to midsize customer accounts in regular business reviews, including developing business objectives to support client key performance indicators. • Generated 9% volume growth throughout customer portfolio from 2019 to 2020.• Leveraged data analytics to identify and resolve inefficiencies in customer supply chain. • Developed, communicated, and executed strategic solutions for supply chain inadequacies.

In my time as an Account Coordinator with C.H. Robinson, I was responsible for driving operational excellence for the accounts I worked with. As an Account Coordinator, I worked closely with the Account Manager to determine process improvements for each account and solve customer challenges. This role allowed me to hone in on the skill set needed to become a successful Account Manager.• Communicated effectively with the customer and internal Account Management team to accomplish client goals. • Established standard operating procedures to allow further account efficiency. • Oversaw day-to-day customer communication, including managing challenging client conversations. • Collaborated with Account Management team to develop long term customer strategy.

Duluth, Minnesota

As a Team Member at Caribou Coffee, providing a unique customer experience for the client was of the utmost importance. Within this role, interpersonal communication with the customers was key in building relationships and forging a returning client base. Each day was filled with new opportunities to a value to a community and customer-centric organization.• Proven leader in Team Member coffee sales. • Initiated innovative sales techniques to lead store in number one sales to goal percentage throughout the company.• Formed personal connections with customers to ensure customer satisfaction.• Crafted quality products for customers on a day-to-day basis.

Duluth, Minnesota

Little Angie's Cantina is a small Mexican restaurant in the heart of tourist paradise in Minnesota. During the summer months at Little Angie's Cantina the hustle and bustle of tourism is non-stop. As a server, it is important to make sure the customer has a unique and fulfilling experience during his or her time at the Cantina. To do this, communication with the customer base is extremely important. Not only is it important to make sure the customer gets the beverages and food that were ordered, but to form a brief, yet sometimes valuable relationship with the customer.

St. Paul, Minnesota

The St. Paul Saints is a professional baseball organization that is affiliated with the American Association of Independent Professional Baseball. This baseball club not only emphasizes the game of baseball, but also the involvement of their fans; Employing the motto of "Fun is Good". As a Game Day Intern during the 2014 season for the St. Paul Saints, there were many skills necessary in creating a memorable experience for the fans. There were a number of tasks required of the Game Day interns, one of them being on field promotions. On field promotions required skills such as timeliness, organization, and preparation. Among those other tasks of the job, additional skills required were excellent communication skills, including interpersonal communication, sales, leadership, extroversion, and perseverance.

Maple Grove, Minnesota

As a Certified Trainer at Potbelly Sandwich Works managers and shift leaders give more responsibility to you, because of the hard work that they see from you on a daily basis. A Certified Trainer is a crucial part in making sure store operations run smoothly, because they are the individuals that train new associates. Although guiding others through unfamiliar territory may be frustrating at times, the leadership and teaching skills that are learned through the process of training are crucial in real world experiences. In addition to training new associates, Certified Trainers are representatives of what it means to be a dedicated employee of Potbelly. As a Certified Trainer associates look to you for information of how to be a good employee as well.

Bachelor'S Degree, Psychology

Bachelors, Communication Studies