Marissa Wehman Email & Phone Number

Pittsburgh, Pa, Us

Raleigh-Durham, North Carolina Area

Responsible for building strong relationships and growing revenue within existing clients by serving as a trusted advisor, helping customers effectively use technology as a strategic asset. Core responsibilities:-Establish and maintain relationships with clients, including performing regular client reviews -Discover opportunities and drive sales within the WorkSmart service portfolio by analyzing key client-specific metrics (client profitability, additional time billed, service ticket trends and patterns) and developing action plans-Consult with clients on best practices and strategies for IT systems and business planning by engaging with various levels within the clients’ organizations, including Executive team, to understand overall goals-Advocate internally on behalf of clients through coordinating internal engagements (with Sales, Service, Accounting, and Support teams) -Develop and present solutions to clients for large, complex IT projects -Lead a team of technical consultants to deliver consistently exceptional service

Durham, North Carolina

Managed a team with core focus to provide support to our Service Delivery teams.• Reported to and consulted with COO to develop and continually refine processes related to service delivery (core business function) to ensure efficient, high quality customer service; orchestrated changes across multiple departments• Led and motivated team responsible for client engagement, in-house technical services, inventory management, and procurement• Consulted with four Client Relations teams on building client strategies, resolving issues, managing open projects.• Managed key vendor relationships (i.e. hardware distributors, solutions vendors, and technology partner) to augment our service offerings• Standardized processes for scoping and building project quotes in order to improve turnaround time for client deliverables• Managed products and services, including implementation and vendor selection for new offerings. Trained employees, provided key content to marketing team, and managed related on-boarding and off-boarding processes.

Durham, North Carolina

-Engaged clients and consult on IT strategy to enable technology as strategic asset; identify client needs and prepare project proposals -Provided post-sales support to transition prospective clients to company service offerings-Resolved complaints to ensure high quality customer service