Marissa Wijngaards Email & Phone Number

Eemnes

Under direct supervision of the Area Operations Director, the General Manager is responsible for the Profit and Loss of the centre, the management of the centre team members as well as for ensuring high centre quality & standards. With a dotted line to the Area Sales Director, the GM is also responsible to convert enquiries into new sales, hence achieving centre salestargets.· Responsible for P&L of the Business centre· Responsible for ensuring operational excellence of the Regus centre by Customer Service Team Management and motivation of centre team members. - Developing staff by communicating business goals and objectives, establishing standards and communication centre performance on a regular basis.· Ensuring that staff teams work collectively to create an exceptional office environment that provides a professional, courteous and environment for the clients and that meets Regus standards and policies.· Generating profitable new business within the territory in order to exceed personal targets(Sales focus with minimum 50% dedicated time) by:- Managing the entire sales cycle from lead/enquiry development, sales tours, marketing- Networking with local market brokerage firms/agents and existing clients to create relationships that develop new business leads and enhance revenue stream.- Ensuring high client retention in the centre. Working on client expansion leads and renewals of existing client contracts.o Collaborating with corporate staff in setting sales, marketing and profitability goals forthe centre and assuming overall responsibility for achieving business plan goals and budgeted objectives for the centre.· Sales Target oriented· Proven ability to organize a sales area· Proven ability to cope with strong competition· Ability to cope with stress and to work in a changing and demanding environment· Energy & initiative· Ability to multitask

The Centre Manager is responsible for ensuring the customer experience is exceptional throughout every part of the business centre at every period in the day. In conjunction with the centre team the CM ensures that all clients needs are handled effectively and efficiently. The CM becomes a critical player in delivering the “wow” service. “Wow” serves as the cornerstone of Regus’ philosophy of consistently delivering a superior customer experience. The CM oversees the centre team ensuring that every Team Member is playing their part in consistently delivering a superior customer experience to existing and potential clients. Ultimately, the actions and services provided by the CM, are the catalyst for providingcustomers with a reason to come to Regus and the reasons to stay with Regus. The CM directly supervises the centre teams. As a Coaching Centre Manager I am responsible for coaching and training other Centre Managers and Customer Service Representatives in my region. I report directly to my Area Operations Director and function as his back-up while he is not available.

The Operations Manager is responsible for ensuring the customer experience is exceptional throughout every part of the business centre at every period in the day. In conjunction with the centre team the OM ensures that all client needs are handled effectively and efficiently. The OM oversees the centre team ensuring that every Team Member is playing their part in consistently delivering a superior customer experience to existing and potential clients. Ultimately, the actions and service provided by the OM, are the catalyst for providing customers with a reason to come to Regus and thereasons to stay with Regus. The OM directly supervises the center team (CSRs).

The Customer Service Representative (CSR) plays a key role in delivering on the customer service expectations for our clients, prospects and vendors. In conjunction with the rest of the centre team, the CSR ensures the customer experience is exceptional throughout the entire business centre. The CSR becomes a critical player in delivering the “wow” service. “Wow” serves as the cornerstone of Regus’ philosophy of consistently delivering a superior customer experience. Ultimately, the actions and service provided by the CSR, are the catalyst for providing customerswith a reason to come to Regus and the reasons to stay with Regus.