Assist new clients with their account set-up; make suggestions as an industry specialist, thoroughly explain core services, and give an overall great first impression. Manage brand new and existing client accounts, ensuring campaigns are hitting their strategic targets. Monitor and manage employer content & recruitment advertising campaigns including job management, display advertising, and profile branding to ensure consistent product performance and delivery.   Collaborate with Product, Operations, Search Quality and Aggregation teams to troubleshoot problems, improve processes, and ensure client satisfaction by providing client feedback to internal partners and translating their business needs into client solutions. Partner closely with the Enterprise Sales team throughout the customer lifecycle to prevent churn and ensure revenue retention and renewals.  Manage and strengthen primary client relationships from executive C and B-level to specific account teams including media planners, buyers, heads of Talent Acquisition, Hiring Managers, and Recruiters.

Part of the Sr. Leadership Team, helping to promote the Company Mission Statement and Guiding Principles amongst our team. Provides operational oversight and mentors Operations Assistant(s) to ensure all operational issues are resolved in a timely manner and communication is thorough and positive. Provides oversight on liquid waste (grease, grit, septic waste streams) for all clients and trains others on liquid waste where applicable. Manages service agreements for each client, creating new SA's as necessary, organizing executed agreements to be easily accessible for the company, and verifying agreements have been properly executed by both customers and vendors. Produce and control notice and cancellation letters on our clients' behalf, ensuring these are sent out timely and as required to meet any vendor contractual requirements.

Manage the liquid waste accounts to include grease traps, septic tanks, grit traps, and more. Negotiate contracts and rates on behalf of the customers. Enroll new customers in the preventative maintenance program according to federal, state, and local FOG laws. Act as the liaison between customer and vendor to ensure service is provided per the agreement. Assist operations with higher-level problem solving.

Assisted the Major Account Managers in their negotiations and sourcing of potential waste vendors for clients. Created multiple reports including service levels and rates, sales data, RFPs, service agreement addendums, and more. Worked directly with an outside software company in creating a customized program for the company to operate with. Audited liquid waste invoices to ensure vendors were charging per the agreement, then forwarded to the customer for payment.

Operated multiple social media accounts at a time i.e. Twitter, Facebook, Instagram. Assisted in day-of wedding activities. Executed the layout and environment as created by the lead coordinator and client. Proposed new ideas to improve the event planning and implementation process. Served as liaison with vendors on event-related matters. Assisted with managing on-site production and clean up for events as necessary. Assisted in preparing name tags, materials, packages, gift bags, seating cards, etc. Closed out all events as required. Proactively handled any arising issues and resolved emerging problems on the event day.