1. Periodical assessment of hospitals on 23 parameters of Clinical Excellence and 10 parameters of Medical Operating System and arrive at a score for the Facility and report to the regional reporting head on a monthly basis.2. Ensuring all the SOP protocols are maintained across the hospital, to review SOP, conduct review trainings, implementation, variance check, sign off and get the NOC from the Medical Speciality Operating Group(Head Office) on a monthly basis(if any).3. To inspect… Show more 1. Periodical assessment of hospitals on 23 parameters of Clinical Excellence and 10 parameters of Medical Operating System and arrive at a score for the Facility and report to the regional reporting head on a monthly basis.2. Ensuring all the SOP protocols are maintained across the hospital, to review SOP, conduct review trainings, implementation, variance check, sign off and get the NOC from the Medical Speciality Operating Group(Head Office) on a monthly basis(if any).3. To inspect all the Incident Reporting through the weekly Quality Colloquium meeting and Identify gaps, develop action plan under the guidance of the medical superintendent/facility director of the hospital and monitor compliance.4. To review and ensure compliance to the Committee Meeting frequency, to ensure MOM sent on time to all the committee members and ensure effectiveness of the committee.5. Ensuring that the hospital meets all regulatory compliances such as BMW, Blood Bank/Storage license, AREB regulations and other licenses.6. Regular Audits such as the Medical Records, Consents, Forms and Checklist, Mortality, Infection control audits of high risk areas, Surgical Safety.7. To ensure compliance to all the initiative driven by the Regional Head Office.8. To facilitate Clinical and Medical Process Audit for the facility.9. Planning and work-out modalities towards upliftment, preventive maintenance of equipments and modernisation of hospital.10. To institute and effective grievance redressal system both for employees and the patients.11. To initiate trainings on Quality Improvement and Lean and initiate projects.12. To initiate Continuous Process Improvement projects across the facility. Show less

Continuous Process Improvement: 1. Process Improvement done in the CATH lab, Discharge Process, Insurance Desk Process, Radiology.2. Experience in working on Package definitions for all lighthouse specialties. 3. Initiated and Implemented 5S Lean across the hospital with actual workplace transformation. Initiated Interdepartmental Audits. Conducted final audit for the Annual 5S Lean Award. Trained 63 Admin and 135 Housekeeping Staffs on 5S Concepts.4. Trained employees on Kaizen… Show more Continuous Process Improvement: 1. Process Improvement done in the CATH lab, Discharge Process, Insurance Desk Process, Radiology.2. Experience in working on Package definitions for all lighthouse specialties. 3. Initiated and Implemented 5S Lean across the hospital with actual workplace transformation. Initiated Interdepartmental Audits. Conducted final audit for the Annual 5S Lean Award. Trained 63 Admin and 135 Housekeeping Staffs on 5S Concepts.4. Trained employees on Kaizen concepts. Identifying, mentoring and executing kaizen projects.5. Initiated the Lean Six Sigma Green and Yellow Belt Training and Mentoring to bring substantial savings/improvements in Financial, Operational, Clinical and Service domains by Identifying opportunities, evaluating business processes, translating business requirements into process requirements, developing and implementing solutions with the buy in of the process owners. 6. Continuous Process Improvement (CPI) Training for employees: The Training includes concepts like 5S, Kaizen, Lean Six Sigma Yellow and Green Belt, Total Quality Management, Overall Equipment Efficiency and other CPI concepts. Internal Audit:1. Executing the Departmental Review.2. Preparation of audit reports for the issues observed Departmental Analysis and Specific Analysis .3. Follow-up with departments for Implementation of Audit Recommendations.4. Working on Process Audit, Billing Audit, Comparison of Package Definition and actual billing, HIS vs Actual Process.5. Review of process in the functional areas with respect to Activities, Policies & Procedures and Intra/Inter departmental integration of activities. 6. Ensuring the proper internal control system in the functional areas.7. Identifying Revenue Leakages & Cost Control.8. Ensuring all performed services are properly captured and documented. Show less

1.Effectively applied Lean Six Sigma methodology and enforced standards.2.Identified resources, created and executed Finance, Cost, Operation and Service related projects.3.Scheduled work plan by reviewing deliverables and revised plans as appropriate in all allocated units (Apollo Chennai Main Hospital; Apollo Speciality Hospital, Teynampet; Apollo First Med Hospital, Kilpauk; Apollo BGS Hospital, Mysore; Apollo Hospital, Bangalore; Apollo Speciality Hospital, Madurai) across… Show more 1.Effectively applied Lean Six Sigma methodology and enforced standards.2.Identified resources, created and executed Finance, Cost, Operation and Service related projects.3.Scheduled work plan by reviewing deliverables and revised plans as appropriate in all allocated units (Apollo Chennai Main Hospital; Apollo Speciality Hospital, Teynampet; Apollo First Med Hospital, Kilpauk; Apollo BGS Hospital, Mysore; Apollo Hospital, Bangalore; Apollo Speciality Hospital, Madurai) across India.4.Analyzed and accurately forecasted project profitability, revenue, process improvement and utilization. 5.Suggested areas for improvement in internal and external process along with possible solutions. 6.Responsible for Training and Development.Black/Green Belt Projects handled:I.LSS Black Belt Projects; 1.Reduction in Material Consumption, Apollo MaduraiPhase I -Unit Price Reduction for Non CPU items – Rs.24 Lakhs/annum.Phase II – CAG and PTCA – Rs. 42 Lakhs/annum.2.Reagent Consumption Reduction in Dept of Biochemistry, Apollo, Mysore – Rs 61 Lakhs/annum.3.Operation Theatre Business Process Reengineering, Apollo Chennai Main hospital - Rs 72 Lakhs/annum.II.LSS Green Belt Projects; 1.Streamlining of autoclaving process, Apollo Madurai – Rs. 3 lahks/annum.2.Cost Reduction in Laboratory services, Apollo Madurai – 2 lakhs/annum.3.Reduction in Consumption of Medical Consumables, Apollo First Med, Chennai –24 Lakhs/annum.4.Reduction in Laboratory consumables, Apollo Mysore- Rs. 16 lakhs/annum.III. 5S 2011 and 2012:1.Responsible for 5S Trainings, spreading the culture throughout the unit.2.Worked for the Organization wide 5S Promotion FY 11 &12. 3.Audited Three Major hospitals in Chennai namely Apollo Main, Apollo Speciality and Apollo First Med.IV.Training and Development: •Successfully imparted training to employees FY 11 to 13 on the following concepts;1. 5S– 114 employees.2.Yellow Belt –382 employees.3.Green Belt –175 employees. Show less