I'm experienced professional in line & personnel management both in Finland (~10 yrs) and in international environment (China over 1 yr), customer support and training (~6 yrs). I have had many different roles and tasks in software industry mainly in the customer service organizations both in the direct customer interface and in the backend. Used to work both independently individually and in co-ordination with colleagues in teams. Also leading teams locally (Finland, China) and virtual multisite teams (Finland, China, USA, Singapore).Most of the time I have been working in the international telecommunication industry but also several years in banking & financial business. Main competencies:- ITIL v3 certificate- Line and personnel management- Customer support- Managing (also virtual) multicultural teams- Process and tool development- Indicent, fault and change management- Cost control- Organizing skills- Project management skills- Accounts receivable, purchase ledger, invoicing- RecrutingKey words: line management, personnel management, project management, project coordination, project assistance, customer support, customer service, training, accounts receivable, invoicingFinnish: esimiestehtävät, henkilöstöhallinta, projektinhallinta, projektipäällikkö, projektikoordinaattori, projektiassistentti, asiakastukihenkilö, asiakaspalvelu, koulutus, kulujen hallinta, prosessien kehitys, työkalukehitys, vianhallinta, muutosten hallinta, tehokkaat organisointitaidot, myyntireskontra, ostoreskontra, laskutus, rekrytointi(Contact: nuikka.marita at (@) gmail.com )