Marita Van Der Werf Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

• Able to work closely with the sales team to develop sales tools and trainingpackages for key staff.• Developing and managing customer care programs for improved salessuccess.• Developing content for product and company collateral.• Ability to chase up new business opportunities.• Coaching and developing of external stakeholders to increase brandawareness and bring in new customers.• Maintaining relationships with key clients.• Sound business acumen.• Achieves KPI’s and targets.• Excellent lead generation and development skills.

• Can successfully complete workload every day in the required timeframe• Confidently discuss product range and takes advantage of all upsellopportunities• Show strong customer service over the phone and ability to build rapport• Can drive first call resolution where possible• Communicate to stakeholders where customer requires further follow up• Notes and systems protocol followed on every call• Knows and tracks KPI’s and targets• Aims to resolve customer EQS issues through phone fix where possible• Responds to constructive feedback provided by peers and team manager(4/7/11)• Acts to ensure adherence to published work schedules• Follows planned call approach to meet all call requirements• Plan day, week and monthly activities with RED routine structure• Display ability to respond to market conditions and assist in leadingcustomers through CCA operational changes• Has the ability to utilise multiple internal systems• Responsible and accountable for individual workload and aware of team’sdaily progress

▪ Achieve growth and hit sales targets by successfully managing the sales team. ▪ Design and implement a strategic business plan that expands the company's customer base and ensures a strong presence within the market. ▪ Responsibility for recruitment, objectives setting, coaching and performance monitoring of sales representatives. ▪ Build and promote strong, long-lasting customer relationships through the development of staff.▪Conflict resolution skills. ▪ Present sales, revenue and expenses reports and realistic forecasts to Senior management teams.▪ Identify emerging markets and market shifts while maintaining awareness of new products and competitive status. ▪ Advanced understanding of business. ▪ Development of consistent business plans – 90 days and 3 year plans.

To run multi profitable businesses that deliver amazing travel experiences to FCTG customers. The Team Leaderis expected to promote FCTG’s culture, philosophies, business systems and develop Sales experts and future Sales Leaders.Coach and develop consultants in sales. Engage with Local Marketing, drive market share and profit growth. Have sound business Acumen, great communication skills.

Diploma In Management, Business Administration And Management, General

Certificate Iii, Tourism And Travel Services Management