Maritess Samson Email & Phone Number

Pasig City , Ncr, Ph

Pasig City , Ncr, Ph

This project is about harmonizing a solution that will apply across 3 countries (Malaysia, Philippines and Malaysia) covering various business units (Cement, Aggregates, Concrete and Trading) for their SFDC Sales and Service Cloud solution.Assigned as a project manager for a 3 month engagement to deliver the remaining deliverables of the project. This engagement also covers managing all project stakeholders of 3 different countries and the project team covering SAP and SFDC.Part of the work scope is also to serve as functional consultant for the integration of interfaces between SAP and SFDC.

Managed the project and operations of Salesforce and e-Commerce platform (CloudCraze) for the SCCC Group of Companies. 1. Served as functional team leader for the project implementation of the e-Commerce solution for the INSEE Group of Companies.2. Manage the enhancement / business expansion projects for the Salesforce and e-Commerce solution3. Manage the CRM Operations for both Salesforce and e-Commerce solution4. Manage both internal and external resources as part of the operations or project team5. Coordinate with Procurement Department in negotiating licensing contracts with 3rd party vendors6. Served as Coach and Mentor to my CRM Direct Reports including 3rd party vendors supporting Operations.

Served as project manager for 3 full CRM project lifecycle for 3 Operating Companies i.e. Holcim Lanka, Holcim Philippines and Holcim Malaysia.Aside from project management, my project tasks includes the following:1. Business Requirements Gathering 2. Analysis, Design and Documentation of Business Blueprint3. Change Management Support4. Development of ABAP and Integration Functional Specification 5. Conduct various level of testing i.e. Baseline Testing, User Acceptance Testing6. Super User / End User Training7. Configuration of Salesforce system.Served as Project Advisor / Coach to other CRM projects in terms of business requirements analysis and solution design.Responsible for the CRM team Resource Management and Solution Delivery across APAC. Responsible for the SAP PI Resource Management and Solution Delivery across APAC.Responsible for managing 3rd party resources supporting CRM and SAP PI including development of support procedures and documentation.Responsible for the CRM support of the Holcim Philippines SFDC Operations.

Served as Development Group Leader to internal and external ABAP Resources to manage ABAP requests and ensure quality of ABAP programs in compliance to both Audit and Functional Requirements encompassing Operations and all SAP Projects across Asia Pacific.Developed and Implemented ABAP Development and Document Standards that has been followed by the whole of APAC Region including the Indian IT Service Center.Consistently maintained Zero Audit Compliance Issue for all APAC ABAP Development and Documentation Processes.Served as Quality Assurance for all ABAP Programs before it is deployed to its target system (SAP ERP, SAP HR, SAP BW) i.e. Quality Assurance System, Production System.Served as Development Group Leader and quality assurance (remotely) for the Holcim India Operations while the IT Service Center is being built.Managed resources supporting other platforms i.e. SAP Enterprise Portal, WEB Development, SAP CRM, SAP Process Integration (SAP PI) in terms of resource management, workload management, over-all delivery of solutions provided to clients.Served as Project Manager for Mobile Solutions project for Holcim Indonesia.Served as Project Manager for a company portal solution for Holcim Services Asia using SAP Enterprise Portal. Served as coach in the company portal Implementation for SCCC Thailand Group Company and Holcim Vietnam.

Served as ABAP Developer to cover both operations and projects for the following operating companies under these countries (Thailand, Vietnam, Indonesia, Sri Lanka, Philippines).Build technical documentation to support the APAC Region in terms of ABAP Development. Monitored and managed ABAP development progress of the team.Served as project manager for an internal improvement project “Connect Tuning” that includes ABAP Performance Tuning and System Upgrade.Served as ABAP Group Leader to the Holcim India SAP implementation ensuring same level of quality delivered to business.

Served as ABAP Developer covering ABAP Reports, SAPscript, Function Modules, User Exit Enhancements, Dialog Programming, Technical Documentation for the following project clients:o Globe Telecom Philippineso Holcim Vietnamo Holcim Lankao Holcim Indonesiao Siam City Cement Thailand