Responsible for daily store operations, focusing on inventory management and leading a dedicated sales team. Ensures high customer satisfaction by guiding customers and knitting designers with purchases and inquiries. Demonstrates strong problem-solving skills as the deputy for the store manager. Also serves as the health and safety representative for the entire chain, with responsibility for employee health, environment, and safety (HSE).

Oversees professional examination administration, managing 2-3 exam supervisors to ensure smooth and efficient exam processes.

Handled orders from private customers, ensuring national and international shipments, including negotiation with postal services. Contributed to improvements in the online store and provided exceptional guidance and customer service.

Organized and promoted social and academic events for the top 10% of high-achieving students in Amsterdam, aimed at enhancing their professional development and academic advancement.