Customer Service Agent
- Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment- Sell tickets and ensure cabin accommodations- Perform computer and paperwork tasks- Evaluate and prepare flights by arranging seat assignments and load, coordinate special meals, and upgrades- Perform boarding and gate duties, such as checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security- Processing and securing passenger luggage- May be assigned to perform duties in varying capacities, at the direction of management to ensure complete customer satisfaction- Other duties as assigned- Embody the Alaska Spirit and conducts oneself with Professionalism, Integrity, Resourcefulness, and Caring
