Maritza Carrera Email & Phone Number

Chicago, Illinois, US

Remotely managed operations, training, assessment, and direction of independent contractor activities, improving relationships and sales. Partnered with cross functional teams, including, accounting, marketing, and vendor partners, driving SOP coordination and implementation. Conducted process research and analyzed operational data, utilizing findings to.

• Remotely led, trained, and managed 46 independent contractors from 36 companies, domestically and internationally, achieving a 22% increase in revenue.
• Promoted to run the entire Fundraising Division, including the US and Canada.
• Successfully increased forecasted book sales by 6.3% by creating promotional incentives.
• Achieved 14% cost reduction by conducting process rationalization and improving system reporting.
• Created marketing collateral, aiding migration from hard copy to digital.

• Collaborated with Senior Management in restructuring and streamlining company processes and procedures. Propelled sales by overseeing recruitment of high performing independent sales contractors. Ensured efficiency.
• Rehired by new corporation that acquired Entertainment Promotions.
• Achieved an 11% revenue increase through efficient processing and collection of invoicing for accounts receivable.
• Successfully developed a commission structure, driving timely order completion and up-front revenue generation.

• Improved business performance by collaborating with internal teams and managers in designing and implementing the company’s new Independent Contractor initiative. Cultivated relationships with new and existing clients..
• Successfully created and communicated new corporate procedures for a new division.

• Managed regional operations, directed staff, and tracked attainment of business and revenue goals for $6.5M Region. Assessed business and sales processes, identified inefficiencies, and streamlined processes by.
• 1 of only 2 operations managers promoted to manage half of the US (Midwest and East Coast) for High School Division.
• Surpassed Spring 2010 revenue goals.
• Promoted to Regional Operations Manager (competed among 26 internal Area Operations Managers).
• Selected to lead mega-region, including, 7 states and Puerto Rico, resulting in $6.5M revenue growth.
• Successfully managed Operational, Temp, T & E, Sample, and Promotional budgets of $6.5M region.

• Analyzed business performance, identified gaps, and developed strategies to increase efficiency. Managed daily operational costs. Established sales targets and led teams to attain sales KPIs. Improved brand awareness.
• Gained title of Area Operations Manager in 2007 for driving efficiency, reducing cost, and surpassing sales goals.
• Nominated to serve as the only AOM on the National Training Council.
• Achieved 33% sales increase through incremental marketing events.
• Commended for creating and implementing cost cutting strategies and improving overall profitability.

• Played an integral role in aiding the Chicago Team in winning its Best Seller's bracket.
• Independently planned and coordinated various service trainings.
• Responsible for all aspects of customer service employment (hiring, training, coaching and termination).
• Scheduled and coordinated 4 large events every year, which were used to drive business.
• Provided Field/Management support, involving problem solving, procedural changes and corrections.

• Assisted Elementary Account Specialists in signing new business for Summer Vacation.
• Responsible for servicing all accounts with regards to additional orders, program questions and any other service related duties.
• Designed and implemented new marketing materials to better display the features of our programs.

Troy, MI, US

Supported 16 sales representatives in the Elem/HS and Community group channels.